Resident Manager - 5 Times Square, New York, NY 10036

Rose Associates; New York (NY); On-site; USD 200,000 - 250,000; Full time

Job summary

Rose Associates seeks an experienced Resident Manager to lead one of its iconic office-to-residential conversions in New York City. You will manage daily operations, supervise staff performance, and coordinate maintenance, budgets, and safety programs to deliver a best-in-class resident experience.

The role requires extensive leadership, compliance knowledge, and strong vendor/contract management, with a focus on high-rise operations and on-site leadership.

Qualifications

• 15+ years of experience in maintenance and staff management.
• Experience with high-rise office building operations.
• Licenses and certificates: COF S12/S13/S95/P99 and EPA 608 Universal.
• Proficient with Microsoft Office and Yardi software.
• Ability to manage unions, especially 32BJ.

Responsibilities

• Manage day-to-day property operations and maintenance with a customer-focused approach.
• Oversee budgeting, preventive maintenance, and audits to ensure compliance.
• Lead, train, and evaluate building staff; approve payroll and actions.
• Coordinate with vendors, contractors, and unions; ensure safety standards.

Skills

Strong leadership

Effective communication

Self-management

Prioritization

High-rise building operations

Emergency on-call readiness

Vendor collaboration

Budget oversight

Safety compliance

Overall problem-solving

Education

Certificate of Fitness S12

Certificate of Fitness S-13

Certificate of Fitness S-95

Certificate of Fitness P-99

EPA 608 Universal

Tools

Microsoft Office

Yardi

Job description

Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at [e-mail].

Overview

Rose Associates is your gateway to an exhilarating realm of real estate innovation. Our dynamic services platform spans development, management, leasing, and marketing, catering to private and institutional property owners globally. In the unparalleled market of New York City, where unique needs and challenges abound, we've solidified our position as the go‑to industry leader, particularly with the unique challenges of office to residential conversions. Established in 1925, Rose Associates boasts almost a century of New York real estate expertise, continuously expanding across the tri‑state area. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! Come on this exciting journey with us as we seek an experienced Resident Manager that will take charge of one of the most ambitious and iconic office to residential conversions to date. You will manage and coordinate daily operations, oversee and review staff performance, and contribute to the financial success of the property. We're on the lookout for a trailblazer with exceptional leadership and problem‑solving skills, and the ability to multitask like a pro. As the leader of the assigned community, you'll ensure compliance, optimize building performance, and enhance resident satisfaction. Ready for an exhilarating challenge? Your adventure begins here!

Essential Job Functions

• Manage day‑to‑day property operations & maintenance of asset with a focus on promptly addressing tenant and client concerns while providing a best‑in‑class customer‑focused experience throughout the property.
• Ensure the timely maintenance of all building operations and systems, including coordinating preventive maintenance work, readiness of mechanical equipment, and performance of asset.
• Ensure that all properties successfully pass audits and company, city and state inspections, and remain compliant with local laws and national code.
• Oversee all maintenance and repair activities, which involves obtaining quotes from vendors, scheduling and coordinating work, and reviewing completed tasks.
• Ability to review corporate standard operating procedures for maintenance and implement program.
• Collaborate with external contractors and vendors for specialized services.
• Negotiate service contracts, from the bidding process to management of building contracts, and verifying that suppliers/service providers meet their contractual obligations (e.g., HVAC, cleaning, landscaping, snow removal, pest control, critical systems maintenance, etc.).
• Ensure that all work performed by external parties meets quality and safety standards.
• Assist in the development and management of the building maintenance budget.
• Routinely review budget variances and communicate with the general manager to meet financial goals of the property.
• Monitor and control maintenance expenditures to meet budget goals and identify cost savings, if possible, without compromising the quality of work.
• Respond to building emergencies by coordinating resources and providing guidance to resolve the situation and implement corrective and preventive actions.
• Supervise construction projects and capital improvements as needed.
• Enforce safety protocols and guidelines for all maintenance activities.
• Conduct regular safety inspections and provide necessary training to ensure a safe work environment.
• Investigate and report any workplace accidents or incidents.
• Maintain accurate records of all maintenance activities, repairs, and inspections.
• Prepare reports and documentation for management as needed.
• Ensure compliance with regulatory and legal requirements.
• Recruit, hire, lead, train, mentor and evaluate a team of building staff.
• Administer disciplinary actions for all building staff.
• Create and maintain a productive working environment by assigning and following up on daily tasks.
• Approve weekly payroll and oversee all personnel actions.
• Collaborate with relevant unions and union representatives.
• Able to remain stationary for extended periods of time, up to 50% of the work day.
• Ability to move about the building(s) for meetings with tenants, vendors and staff.
• Ascend / descend stairs and ladders, as well as position oneself in small spaces for building inspections and maintenance.
• Effectively communicate with tenants, vendors, staff and various departments within the company.
• Recognize areas for improvement, detect issues and assess the best plan of action to rectify them.
• Transport large or heavy objects (up to 50 lbs) throughout the property
• Exposure to a variety of environments to include varying weather conditions
• Ability to perform the essential duties and responsibilities of the position in residential environments where domestic pets are routinely present. Employees are required to work in common areas, lobby areas, building offices, amenity spaces, and occupied residential apartments where pets may be present while carrying out the responsibilities of their position. Depending on the role, these responsibilities can include responding to resident requests and work orders; providing concierge and resident services; entering apartments; conducting inspections; performing maintenance, repairs, and other handyperson duties; managing building operations; supervising or coordinating building staff, vendors, and contractors; responding to emergencies; and performing other resident management and property-related responsibilities. The ability to perform the essential functions of the position in areas where domestic pets are present, including occupied residential apartments, is an essential requirement of employment for positions requiring such work
• Position may be required to perform duties outside their normal responsibilities as needed.

Qualifications

• A minimum of 15 years of experience in maintenance and staff management.
• Ability to implement sustainable energy practices to optimize building efficiency.
• Experience with grid interactive maintenance procedures to reduce carbon footprint of building.
• Demonstrated knowledge of building mechanical systems, including but not limited to plumbing, electrical, carpentry, apartment alterations, waterproofing, generators and commercial HVAC systems.
• Exposure to high‑rise office building operations.
• Lease‑up, new construction, and commercial property maintenance experience in the New York City market.
• Proficiency in effective verbal and written communication with staff, property management teams, and senior management.
• Possession of the required licenses and certificates(Certificate of Fitness S12,Certificate of fitness S‑13 Certificate of fitness S‑95, Certificate of fitness P‑99, EPA 608 Universal).
• Willingness to respond to emergencies and be on call 24 hours.
• Strong self‑management and prioritization skills.
• Maintain professional demeanor at all times.
• Practical experience with modern motion detection and video capture technologies to reduce costs and enhance security.
• Experience with unions, particularly 32BJ, is preferred.
• Proficiency with computers and property management software, including Microsoft Office and Yardi.

Annual salary range - $200,000 - $250,000