Resident Manager

Extell; New York (NY); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

555Ten, a 56-story mixed-use rental tower managed by Extell Management Services, seeks a Resident Manager to supervise daily operations, coordinate repairs, maintain safety systems, and ensure high standards across common areas.

You will supervise front and back of house staff, coordinate move-ins/outs, assist with budgeting, and stay on-site 24/7 for emergencies. Candidates should have 5+ years in luxury residential management and strong communication skills.

Qualifications

• High school diploma or GED required; vocational/technical background preferred.
• Minimum 5 years of experience managing luxury residential or hotel properties.
• Experience with building systems, HVAC, electrical, plumbing, boilers, and safety systems.

Responsibilities

• Oversee daily building operations and maintenance.
• Supervise front of house and back of house staff; coordinate move-ins/outs.
• Ensure compliance with policies and safety regulations (32BJ, etc.).
• Assist in drafting and monitoring annual building budget.

Skills

Strong verbal and writtencommunication

Staff management

Building systems knowledge

Education

High school diploma or GED

Vocational/technical background

Tools

BuildingLink

Yardi

Microsoft Office

Job description

About Us

555Ten, a 56-story mixed-use rental tower that includes 598 apartments, over 30,000 square feet of indoor and outdoor amenities, a 93,000 sq. ft. community facility and street level retail, is professionally managed by Extell Management Services, Inc.

Extell Management Services, Inc. is a sophisticated and intuitive management team that reinforces the commitment to maintain the quality of each Extell property. Its portfolio includes New York’s most recognized high-end condominium, rental, and commercial addresses developed by Extell Development Company. Founded and headed by Gary Barnett, Extell Development Company is a nationally acclaimed real estate developer of residential, office, retail, and hospitality properties operating primarily in Manhattan and other premier cities across the nation. Experiencing outstanding growth since its founding in 1989, the company’s growing portfolio exceeds twenty-five million square feet.

To learn more, visit https://555ten.com and https://extell.com/ .

Summary Of Responsibilities

The Resident Manager is a supervisory position and the person selected will act as the liaison between the residents of 555Ten and Extell Management Services Inc. The Resident Manager shall exercise effective judgment and decision making in the oversight of the daily operations of the building. Daily operations include repairs and maintenance of the property’s equipment; property cleanliness and maintenance; proper planning for any emergency situations to include the monitoring and maintenance of the security, alarm, fire suppression and related systems; coordination with the building retail regarding the repair and maintenance of shared systems and equipment; and the management of satisfactory work performed by vendors and contractors. This position performs regular walkthroughs of the property to identify and address any issues, manages the amenity spaces, orders and distributes supplies, and oversees the coordination of move-ins/outs. The Resident Manager supervises and directs building staff, ensures compliance with company, 32BJ and building policies and procedure and oversees staff training, staff scheduling, and other related payroll and human resources responsibilities. The Resident Manager will also be responsible for assisting management in the drafting, finalizing, and monitoring of the annual building budget. The Resident Manager is required to live on-site, remain available 24 x 7 in case of emergencies, and available to independently resolve any resident or staff-related issues with Extell Management Services and Human Resources.

Qualifications

Ideal candidates for the Resident Manager position will possess the following:

• Luxury hotel or luxury residential management experience in a large active property.
• Strong verbal and written communication skills.
• High school diploma or GED and a vocational/technical background.
• Effective ability to ensure compliance with all company policies and procedures, the Equal Employment Opportunity, Fair Housing and Human Rights statutes, and 32BJ Union Guidelines.
• A minimum of 5 years working with modern, commercial/Industrial and residential grade electrical, mechanical and plumbing systems, boilers, BMS, various types of HVAC systems and components, water filtration, generator, elevator and other types of equipment and systems.
• Demonstrated ability to manage multiple and complex operational matters on a daily basis.
• Facilities and operations experience with strong knowledge of building systems, including understanding how the systems operate, and knowing how to effectively provide and manage preventative maintenance programs, how to troubleshoot and diagnose issues and conduct repairs when necessary
• Working knowledge of carpentry, painting and general finishing work.
• Strong background in working with fire, life, health, and safety systems.
• Effective judgement and decision-making.
• A working knowledge of computer programs such as Microsoft Office, Windows, BuildingLink and Yardi etc.
• Effective supervisory skills with 5 years’ experience managing all members and departments of a luxury building staff including front of house and back of house staff.

Compensation & Benefits

555Ten offers competitive pay and benefits to include:

Annualized Base Salary: $140,000 - $180,000.

Comprehensive benefits package to include health insurance, retirement, and time off benefits!

Equal Opportunity Employer