Resident Maintenance Technician

KNAPP North America; Locust Grove (GA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Resident Maintenance Technician to ensure optimal equipment performance and efficiency. This role involves troubleshooting and maintaining advanced automation systems, providing expert technical support, and fostering strong relationships with customers. With a commitment to innovation and quality service, you will be part of a dynamic team that thrives on problem-solving and continuous improvement. If you are passionate about engineering and eager to make a significant impact, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Paid Vacation

Tuition Reimbursement

Pet Insurance

Profit Sharing

Paid Parental Leave

Subsidized Childcare

Qualifications

• 3-8 years of experience in maintenance repair roles.
• Experience with electrical, mechanical, pneumatic, and hydraulic systems.

Responsibilities

• Provide technical assistance and rectify electro-mechanical faults.
• Respond to emergency calls and provide first-class customer service.

Skills

Electrical Engineering

Mechanical Engineering

Problem-Solving

Communication Skills

Bilingual (English/Spanish or English/German)

Education

Degree in Electrical and/or Mechanical Engineering

Tools

PLC-based machinery

Microsoft Office

Job description

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Who We Are

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B and B2C customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com.

What You Get To Do

As a Resident Maintenance Technician, you will be expected to provide industrial Electrical/Mechanical expertise and be part of a team that works to maximize equipment utilization and efficiency.

Essential Functions and Responsibilities:

• Rectify electro-mechanical faults and provide specialist technical assistance as a support technician.
• Respond to emergency calls on customer sites.
• Be safety conscious in all activities, demonstrate ownership of problems, and promote successful completion of tasks.
• Provide first-class response to customers, ensuring a first-time right policy as reasonably and practically as possible.
• Provide emergency breakdown and specialist maintenance support.
• Handle setup and calibration of precision automation equipment.
• Create strong effective working relationships with customers and their operational agents to enable superior service.
• Achieve performance in terms of output, response speed, repair quality, and workmanship standards.
• Train customer’s maintenance team as required.
• Provide experience and expertise in the installation of conveyor and automation equipment.
• Maintain quality of service through effective communication.
• Ensure reports are well written and legible.
• Execute site quality and safety procedures and statutory requirements.
• Participate in meetings with supervisors or managers to discuss activities and progress.
• Provide specialist maintenance support to the installed system.
• Log spare parts usage issues promptly with the Spare Parts team.
• Ensure proper care and maintenance of tooling and equipment.
• Provide flexibility and optimal use of skills and capabilities.
• Ensure accurate and legible timesheets and documents, submitted biweekly.
• Experience in mechanical disassembly/reassembly, wiring, calibration, and system testing.
• Work against timeframes for reactive repairs.
• Communicate repair and maintenance progress to on-site management.
• Take ownership of issues for quick resolution.
• Carry out risk assessments considering health & safety.
• Read assembly drawings and operate hand tools.
• Follow setup instructions and checklists.
• Pay close attention to detail and follow up diligently.
• Exhibit excellent communication and customer service skills.
• Be computer literate with basic Microsoft Office skills.
• Willingness to learn and adapt to changing roles.
• Respect cultural diversity.

What You Have

• Degree in Electrical and/or Mechanical Engineering or equivalent experience.
• 3-8 years of experience in maintenance repair roles.
• Experience repairing various machinery systems including electrical, mechanical, pneumatic, and hydraulic.
• Bilingual skills (English/Spanish or English/German) preferred but not required.
• Experience with equipment modifications, maintenance, and design.
• Strong problem-solving skills.
• Ability to interpret systems and provide insights to customers.
• Process-oriented approach.
• Experience with PLC-based machinery, automated, robotic, and control systems.
• Network interface experience is a plus.
• Hands-on team player committed to process improvement.
• Experience reducing costs through efficiency.
• Excellent communication skills.

Working Conditions and Environment

• Basic technical understanding required.
• Availability for weekends and overtime as needed.
• Occasional travel.
• Authorization to work in the U.S. and/or Canada.
• Ability to obtain a passport.
• Maintain professional office etiquette.
• Physical requirements may include sitting, squatting, walking, reaching, lifting (50-100 pounds), and reading.

What You Will Get

• Competitive industry salary.
• Excellent benefits including health, dental, vision, life insurance, FSAs, disability, and more.
• 401k with employer match and no vesting period.
• Paid vacation and holidays.
• Profit sharing.
• Paid parental leave.
• Subsidized childcare.
• Tuition reimbursement.
• Pet insurance.
• CSR initiatives including sustainability and volunteering.

KNAPP is an equal opportunity employer. We support a respectful, inclusive work environment. Due to the safety-sensitive nature of this role, strict adherence to our drug-free workplace policy is required, including drug screening and ongoing compliance.