Equipment Service Technician

STERIS Healthcare United States; Manassas (VA); Remote; USD 47,000 - 66,000; Full time

Job summary

Join a forward-thinking company as an Equipment Service Technician, where you will play a crucial role in maintaining and servicing life sciences products. In this remote position, you will provide exceptional customer support through preventive maintenance, troubleshooting, and repairs in a high-stress healthcare environment. Your technical expertise will ensure that medical devices operate efficiently, contributing to a healthier and safer world. With a commitment to employee well-being, this organization offers a comprehensive benefits package and opportunities for professional growth. If you are passionate about technology and customer service, this role is perfect for you.

Benefits

Company Provided Vehicle

Cell Phone

Laptop

Paid Time Off

Healthcare Benefits

401(k) with Company Match

Tuition Reimbursement

Hands-on Training Program

Long/Short Term Disability Coverage

Parental Leave

Qualifications

• 2 years of relevant experience in equipment maintenance.
• Ability to lift up to 25 pounds and push wheeled transporters.

Responsibilities

• Perform preventive and corrective maintenance on medical devices.
• Drive customer satisfaction through proactive communication.
• Troubleshoot and repair complex mechanical and electronic units.

Skills

Customer Communication

Technical Troubleshooting

Preventive Maintenance

Mechanical Skills

Electronics Knowledge

Education

High School Diploma

Associate's Degree in Electronics

Bachelor's Degree in Mechanical Engineering

Tools

Diagnostic Equipment

Hand Tools

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

As a Life Sciences Equipment Service Technician at STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Sciences products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Virginia, Washington D.C.

What You Will Do As An Equipment Service Technician

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues and problems expediently.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
• Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.
• Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
• Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
  
  

The Experience, Skills And Abilities Needed

• Required:
• High School diploma with 2 years of relevant experience
• Ability to work flexible hours, sometimes outside “normal business hours”
• Must live within 50 miles of center of territory
• Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds
• Must be able to be compliant with hospital/customer credentialing requirements.
  
  

• Preferred:
• Associate’s or Bachelor’s degree in electronics, mechanical or similar discipline with 1 year of relevant experience
• General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)
  
  

• Other:
• Excellent interpersonal and Customer communication skills
• Strong technical and troubleshooting skills
  

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Company Provided Vehicle + Cell Phone + Laptop
• Hands-on Training Program
• Paid Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts
  
  

Pay range for this opportunity is $47,000.00 - $65,625.00. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:

STERIS Benefits

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 [phone]. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by

• 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Medical Equipment Manufacturing

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