Resident Leasing & Experience Specialist

Harbor Group Management in; Indianapolis (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salaries

Bonuses

401(k) Plan

Paid Time Off

Health Savings Account

Wellness program

Employee discounts

Job summary

Harbor Group Management is seeking a Leasing Specialist to drive occupancy and resident satisfaction at a multi-family community in Indianapolis. You will show apartments, qualify leads, process applications, coordinate marketing, and support the Property Manager to ensure a positive living experience.

This role requires strong customer service, familiarity with Yardi or OneSite, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Proficient with Microsoft Office and property management software required.
• Experience using social media (Facebook, Instagram, etc.) preferred.
• Excellent organizational and communication skills, able to manage multiple tasks and deadlines.
• Customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them and coordinating with maintenance.
• Execute lease agreements and move-in packages for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms (Craigslist, Facebook, email campaigns).
• Coordinate resident referral programs and employer outreach.
• Maintain knowledge of market conditions and rental rates.
• Support resident retention through excellent customer service and timely responses.
• Communicate with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts and finalize extensions.
• Maintain records using property management software (e.g., Yardi, OneSite).
• Assist with rent collection and delinquent accounts.

Skills

Microsoft Office

Property Management software

Social media savvy

Organizational skills

Customer service orientation

Education

High School Diploma or equivalent

Tools

Yardi

OneSite

Job description

Harbor Group Management is seeking a Leasing Specialist to drive occupancy and resident satisfaction at a multi-family community in Indianapolis. You will show apartments, qualify leads, process applications, coordinate marketing, and support the Property Manager to ensure a positive living experience.

This role requires strong customer service, familiarity with Yardi or OneSite, and the ability to manage multiple tasks in a fast-paced environment.