Resident Experience & Leasing Pro

Harbor Group Management Company; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salaries and bonuses

Medical, dental & vision plans

401(k) plan with employer matching

PTO and 10+ paid holidays

Parental leave

Paid birthday off (Multifamily)

Flexible Spending Accounts

Long-Term Disability

Life Insurance

Short-Term Disability

Health Savings Account with employer

Pre-Tax Commuter Benefit

Wellness perks

FinFit Financial Wellness Program

Legal resources

Employee apartment discount

Employee referral program

Employee assistance program

Tuition reimbursement

Insta Pay eligible

Volunteer & community service

Employee recognition

Job summary

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and resident satisfaction at a multifamily community in Phoenix. You will conduct tours, qualify applicants, process leases, and coordinate marketing efforts to attract new residents.

You will work with the Property Manager to ensure move-in readiness, maintain accurate records in Yardi/OneSite, and support retention through excellent service and timely communication with residents and vendors.

Qualifications

• High School Diploma or equivalent.
• 1 year minimum experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office; Property Management software experience required.
• Experience using social media (Facebook, Instagram) is a plus.
• Excellent organizational and communication skills; able to manage multiple tasks in a fast-paced environment.
• Customer-service oriented with professional interaction with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license (for golf cart operation if applicable).

Responsibilities

• Greet prospective residents, conduct property tours, and showcase apartments and amenities.
• Qualify leads, process rental applications, run background/credit checks, and prepare lease documents.
• Ensure units are move-in ready; coordinate with maintenance on outstanding items.
• Execute lease agreements and move-in packages for smooth onboarding.
• Design and implement marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms and email campaigns.
• Coordinate resident referrals and employer outreach; engage in local networking.
• Maintain knowledge of market conditions, rental rates, and trends.
• Support retention with timely responses to questions, complaints, and maintenance needs.
• Follow up with prospects and new residents to ensure satisfaction.
• Participate in lease renewals and finalizing extensions using PM software.

Job description

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and resident satisfaction at a multifamily community in Phoenix. You will conduct tours, qualify applicants, process leases, and coordinate marketing efforts to attract new residents.

You will work with the Property Manager to ensure move-in readiness, maintain accurate records in Yardi/OneSite, and support retention through excellent service and timely communication with residents and vendors.