Residence Assistant

University of Leeds; Leeds (AL); On-site; USD 1,849,000 - 2,589,000; Part time

Benefits offered by this job

Holiday entitlement

Pension scheme

Health & wellbeing

Development opportunities

On-site childcare

Discounts & travel schemes

Job summary

Unipol is seeking a part-time Customer Experience Advisor at Cotton House, Nottingham, working 25 hours per week (Mon-Fri, 8.00am–1.00pm). You are the first point of contact for student residents, delivering outstanding service and helping create a home-like community.

You will support open days and social events, ensure residents feel safe, engaged, and supported, and may cover at other sites as required. The role requires attendance at the specified workplace during hours.

Qualifications

• Excellent customer service skills and a people person.
• Ability to organise events and support residents.

Responsibilities

• Act as first point of contact for student residents.
• Support open days and social events.
• Ensure residents feel safe, supported and engaged.

Job description

This post was previously advertised in June 2026. Applications submitted during that process were fully assessed, and therefore we are unable to accept repeat applications.

The interviews are expected to take place on Tuesday 13th October 2026, in Nottingham

The role is Part Time, working 25 hours per week, Monday to Friday, 8.00am – 1.00pm

This role will be based Unipol Student Homes, Cotton House, Radford Boulevard, Nottingham, NG7 3BR.

This is a fun and diverse role, ideal for a people person with a passion for delivering an exceptional customer experience to join the Unipol family. As the first point of contact for our student residents, you will provide outstanding customer service and foster a sense of community that makes Cotton House feel like home.

You'll be involved in all aspects of student life, from supporting open days to organising social events, while ensuring residents feel safe, supported, and engaged.

If you have a "can-do" attitude, excellent communication skills, and enjoy problem-solving, this role is perfect for you. Join us at Unipol and help create an inclusive, and vibrant community where students can thrive academically and socially.

This role requires attendance at the specified workplace during the designated working hours. Owing to operational requirements, the working pattern and primary work location cannot be varied. Employees may also be required to provide cover at other sites, as reasonably requested, to meet service needs.

General Information

Unipol is a housing Charity, providing assistance in finding and supplying housing for students in Leeds, Nottingham and Bradford. All those working in Unipol are jointly employed by Unipol and the University of Leeds.

Further details about Unipol can be found by visiting www.unipol.org.uk

This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas

What We Offer In Return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state‑of‑the‑art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Jakub Pietruszewski, Housing Team Leader

Email: [e-mail]