Resident Experience & Service Coordinator

Waterton; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Life, Disability

Pet insurance

401K + match

Paid time off

Paid holidays

Parental leave

Tuition reimbursement

Learning plans and development

Job summary

Waterton in Dallas is seeking a friendly Resident Services Coordinator to support residents and respond to inquiries within the community. The ideal candidate is customer-focused, proactive, and thrives in a team-driven environment.

You will conduct community tours, assist with lease renewals, manage documentation, and coordinate timely responses with the service team to maintain occupancy goals and a high level of resident satisfaction.

Qualifications

• Minimum of one year of multifamily property management experience.
• Ability to multi-task and adapt in a fast-paced work environment.
• Excellent communication, conflict resolution, and customer service abilities.

Responsibilities

• Respond to inquiries and concerns to residents within the community.
• Conduct community tours to support occupancy.
• Administer lease renewals and manage documentation accurately and efficiently.
• Coordinate timely resolutions with the service team and follow up to ensure resident satisfaction.

Skills

Multifamily property management

Communication

Conflict resolution

Customer service

Yardi

Education

High school diploma or equivalent

Tools

Yardi

Job description

Waterton in Dallas is seeking a friendly Resident Services Coordinator to support residents and respond to inquiries within the community. The ideal candidate is customer-focused, proactive, and thrives in a team-driven environment.

You will conduct community tours, assist with lease renewals, manage documentation, and coordinate timely responses with the service team to maintain occupancy goals and a high level of resident satisfaction.