Resident Experience Specialist

cottonwoodresidential; New Mexico; On-site; USD 21,000 - 30,000; Full time

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist to be the welcoming first contact across our communities. You will deliver exceptional service, manage inquiries, and coordinate with maintenance and leasing teams to ensure a seamless resident experience.

The role emphasizes a customer-first mindset, strong communication, and the ability to multitask in a fast-paced multifamily environment, with a focus on in-person interaction and resident engagement.

Qualifications

• 1+ years of in-person, customer facing experience required
• Strong interpersonal and communication skills
• Proficiency with Microsoft Office Suite and comfort learning property management systems

Responsibilities

• Serve as the first point of contact for customers, prospects, residents and vendors
• Greet visitors professionally and provide timely solutions
• Answer calls and document information in property management systems
• Assist residents with requests and coordinate with maintenance teams
• Support leasing efforts and move-in/out processes

Skills

Customer service

Communication

Multitasking

Relationship building

Education

High School Diploma or GED

Tools

Entrata

Microsoft Office

Job description

Cottonwood Residential is seeking a Customer Experience Specialist to be the welcoming first contact across our communities. You will deliver exceptional service, manage inquiries, and coordinate with maintenance and leasing teams to ensure a seamless resident experience.

The role emphasizes a customer-first mindset, strong communication, and the ability to multitask in a fast-paced multifamily environment, with a focus on in-person interaction and resident engagement.