Resident Experience & Leasing Concierge

Cottonwood Residential; Raleigh (NC); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist for Autumn Ridge Apartments in Raleigh, NC. As the first point of contact for prospects, residents, and vendors, you will deliver welcoming, responsive service and help create a seamless resident experience.

You will handle front office operations, leasing support, community presentation, events, and engagement. The role requires a high school diploma, 1+ years of customer-facing experience, strong communication, and the ability

Qualifications

• High school diploma or GED required.
• 1+ years of in-person, customer facing experience required.
• 1+ years of other customer service, administrative, sales, or hospitality experience required.

Responsibilities

• Serve as the first point of contact for all customers, including prospects, residents, and vendors.
• Create a welcoming office environment by greeting every visitor with professionalism and positivity.
• Deliver exceptional customer service by identifying needs and providing timely, effective solutions.
• Answer and manage all incoming calls, documenting detailed and accurate information in property management systems.
• Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries.
• Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently.
• Maintain up-to-date knowledge of apartment availability, pricing, and community features.
• Support leasing efforts by answering prospect questions and assisting with the application and documentation process.
• Conduct follow-up communication with prospective residents to support conversion and occupancy goals.
• Prepare apartment homes for move-ins and assist with move-in and move-out processes.
• Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards.
• Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times.
• Assist with signage, directional materials, and overall tour experience setup.
• Maintain knowledge of the local area to better assist prospects and residents.
• Support community marketing efforts, including social media posting and outreach initiatives.
• Assist in planning and executing resident events and engagement activities.
• Contribute to building a strong community atmosphere that enhances resident satisfaction and retention.

Skills

Interpersonal skills

Communication

Customer service

Organizational skills

Multitasking

MS Office

Entrata

Education

High school diploma or GED

Tools

Entrata (property management system)

Job description

Cottonwood Residential is seeking a Customer Experience Specialist for Autumn Ridge Apartments in Raleigh, NC. As the first point of contact for prospects, residents, and vendors, you will deliver welcoming, responsive service and help create a seamless resident experience.

You will handle front office operations, leasing support, community presentation, events, and engagement. The role requires a high school diploma, 1+ years of customer-facing experience, strong communication, and the ability