Onsite Resident Experience Specialist

GHP Management Corporation; Ontario (CA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Sick Time

Free onsite parking

Job summary

GHP Management Corporation seeks a Customer Care Specialist to join our on-site team at Vineyards at Ontario, CA. You will be the first contact for residents, deliver exceptional service, and help create a welcoming living experience.

This full-time role emphasizes resident relations, event support, and timely response to inquiries, with some overtime eligibility. Responsibilities include handling move-ins/outs, coordinating maintenance, conducting safety checks, and supporting renewal

Qualifications

• High school diploma or equivalent.
• 1-3 years' experience in customer relations within Property Management or similar industry and/or 2-3 years combination of customer relations in retail, hospitality property management preferred.
• Knowledge of Fair Housing preferred.
• General computer skills required.
• Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.

Responsibilities

• Act as first level of contact for all resident inquiries, service requests and concerns.
• Create a sense of community and an outstanding living experience for residents.
• Resolution driven and promotes positive, proactive resident relations.
• Mediate residents' conflicts and provide recommended alternative solutions to management for consideration.
• Efficiently handle resident requests and complaints.
• Contribute to resident retention efforts through service delivery and participation in resident events and resident outreach.
• Assist with move-in, renewal, move-out processes.
• Demonstrate service excellence by being a role model for company values.
• Plan and host community events.
• Utilize social media outlets to engage residents as assigned.
• Contribute to renewal process by presenting renewal options to residents.
• Contribute to cleanliness and curb appeal maintenance of the property.
• Conduct patio and balcony compliance inspections to ensure these meet the GHP exterior standards.
• Prepare notices for residents in accordance to lease and Fair Housing requirements.
• Generate maintenance work orders and follow up with the Service Team for status and completion.
• Log all resident activity.
• Maintain thorough knowledge of specifications and community policies.
• Rent delinquency prevention efforts by reaching out to late residents and ensuring these post payments to their account as soon as possible.

Skills

Customer service

Multitasking

Communication

Teamwork

Time management

Education

High school diploma

Job description

GHP Management Corporation seeks a Customer Care Specialist to join our on-site team at Vineyards at Ontario, CA. You will be the first contact for residents, deliver exceptional service, and help create a welcoming living experience.

This full-time role emphasizes resident relations, event support, and timely response to inquiries, with some overtime eligibility. Responsibilities include handling move-ins/outs, coordinating maintenance, conducting safety checks, and supporting renewal