Resident Experience & Sales Specialist

Berkshire Group, LLC; Richardson (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Berkshire Residential Investments is seeking a Sales & Resident Experience Consultant to lead leasing efforts, engage prospects, and enhance resident experiences. You will guide a team, analyze market trends, and ensure exceptional service while maintaining the leasing office’s professional and welcoming environment.

The role emphasizes a high-energy, people-centric approach with a focus on closing deals, coordinating marketing ideas, and delivering accurate communications to residents and

Qualifications

• You love people of all kinds.
• You must be able to seal the deal with at least a 20% closing ratio.
• Maintain a professional and friendly atmosphere in the leasing office and common areas.
• Be an inspector—tour routes and models should always look their best.
• Maintain awareness of local market conditions and trends.
• Contribute ideas to the Property Manager for marketing and improving resident satisfaction.
• Maintain professional resident communications via verbal and written channels.
• Provide excellent customer service to all prospective and current residents and team members.
• Have exceptional administrative skills with attention to detail.
• Two years of transferable customer service experience.
• Ability to adapt to new technologies.
• Proficiency in written and spoken English.
• Be fun, energetic, and enthusiastic.

Responsibilities

• Lead your team to drive the property's success.
• Be enthusiastic, creative, and understand market drivers for your sales team.
• Lead leasing efforts and achieve the target closing ratio.
• Maintain professional leasing office atmosphere and resident interactions.
• Inspect and present tour routes and models at their best.
• Stay aware of local market conditions and trends.
• Suggest marketing ideas to improve property performance and resident satisfaction.
• Maintain professional resident communications in writing and verbally.
• Provide outstanding customer service to prospective and current residents and colleagues.
• Demonstrate strong administrative skills with meticulous attention to detail.

Skills

People skills

Closing skills

Customer service

Administrative skills

English proficiency

Tech adaptability

Leasing knowledge

Market awareness

Energy and enthusiasm

Job description

Berkshire Residential Investments is seeking a Sales & Resident Experience Consultant to lead leasing efforts, engage prospects, and enhance resident experiences. You will guide a team, analyze market trends, and ensure exceptional service while maintaining the leasing office’s professional and welcoming environment.

The role emphasizes a high-energy, people-centric approach with a focus on closing deals, coordinating marketing ideas, and delivering accurate communications to residents and