Resident Experience & Lease Manager

American Homes 4 Rent, L.P.; Greensboro (NC); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

Job summary

American Homes 4 Rent, L.P. in Greensboro, NC seeks a Resident Manager to oversee a portfolio of single-family homes, ensuring superior resident experience and efficient tenant lifecycle processing.

You will drive lease renewals, respond to inquiries, and manage move-outs, with a focus on reducing delinquencies and maintaining compliance. A real estate license and relevant state permits support property management activities.

Qualifications

• High School Diploma/GED required.
• Bachelor’s degree in real estate, finance, business management, or related field preferred.
• Real Estate License and permits/certifications required by state real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident charges in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Tenant relationship management

Negotiation

Communication skills

Customer service

Education

High School Diploma/GED

Bachelor’s degree in real estate, finance, business management, or related field

Real Estate License and state real estate commission permits

Tools

Microsoft Office (Word, Excel, Outlook)

Property management software

Job description

American Homes 4 Rent, L.P. in Greensboro, NC seeks a Resident Manager to oversee a portfolio of single-family homes, ensuring superior resident experience and efficient tenant lifecycle processing.

You will drive lease renewals, respond to inquiries, and manage move-outs, with a focus on reducing delinquencies and maintaining compliance. A real estate license and relevant state permits support property management activities.