Resident Experience & Retention Lead

GoldOller Real Estate Investments LLC; Cincinnati (OH); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

12 paid holidays

PTO in first year

Medical, dental, and vision plans

Company-paid Health Reimbursement Plan

Life insurance

Long-Term Disability

401(k) with company match

Parental leave

Certifications & licensing paid

Access to community amenities

Job summary

GoldOller Real Estate Investments is seeking a Resident Relations Specialist to strengthen resident retention and manage daily community operations in Cincinnati. You will serve as the primary contact for residents, resolve concerns with empathy, and collaborate with the Community Manager to meet occupancy and revenue goals.

On-site role requiring proactive engagement, event planning within budget, and adherence to leases and Fair Housing laws.

Qualifications

• Strong sales and customer service skills.
• Knowledge of property management operations.
• Proficient with Microsoft Office; EliseAI and RealPage/OneSite/AIRM a plus.
• Strong multitasking, organization, and communication abilities.
• Understanding of Fair Housing requirements.
• Ability to adapt quickly in a fast-paced environment.
• Excellent conflict-resolution and relationship-building skills.

Responsibilities

• Support the Community Manager to meet occupancy, rent, and revenue goals.
• Maintain positive resident relations, assist with concerns, and support rent collection.
• Prepare accurate reports and keep all software entries up to date.
• Collect, post, and track all payments; follow up on delinquencies and issue notices.
• Participate in court hearings when needed.
• Communicate regularly with the Community Manager on community needs.
• Enforce leases, Fair Housing laws, safety codes, and community policies.
• Maintain a professional office environment, appearance, and attitude.
• Attend scheduled meetings and required training.
• Lease and renew apartments using approved pricing and professional leasing practices.
• Proactively manage renewals and maintain a 40%+ resident retention rate.
• Develop and promote monthly resident events within budget.
• Respond to resident issues quickly and independently.

Job description

GoldOller Real Estate Investments is seeking a Resident Relations Specialist to strengthen resident retention and manage daily community operations in Cincinnati. You will serve as the primary contact for residents, resolve concerns with empathy, and collaborate with the Community Manager to meet occupancy and revenue goals.

On-site role requiring proactive engagement, event planning within budget, and adherence to leases and Fair Housing laws.