Resident Experience & Property Operations Manager

Omninet Capital, LLC; Orlando (FL); On-site; USD 65,000 - 75,000; Full time

Job summary

Omninet Capital LLC seeks an experienced Community Manager for a multifamily property in the Orlando area. The role is hands-on and requires a polished leader to deliver an exceptional resident experience while driving strong operational, leasing, and financial performance.

You will lead day-to-day property operations, drive occupancy and revenue, manage budgets, and develop a high-performing onsite team, ensuring compliance and high standards across property spaces.

Qualifications

• Five or more years of progressive multifamily property-management experience.
• Experience managing a Class B, Garden Style, urban residential community strongly preferred.
• Proven success leading teams and improving occupancy, resident satisfaction, and financial performance.
• Strong financial acumen, including budgeting, forecasting, and variance analysis.
• Hospitality-minded, resident-focused leadership style.
• Excellent communication, judgment, organization, and problem-solving skills.
• Proficiency with Yardi, Microsoft Office, and Excel.
• Knowledge of Fair Housing and multifamily housing regulations.
• Bachelor’s degree preferred; Spanish fluency is a plus.

Responsibilities

• Lead all day-to-day property operations, including resident relations, maintenance, vendors, inspections, apartment turns, and property presentation.
• Create a welcoming, service-oriented environment and ensure resident concerns are resolved promptly and professionally.
• Maintain elevated standards throughout apartment homes, amenities, common areas, and exterior spaces.
• Ensure compliance with company policies, lease requirements, Fair Housing regulations, and applicable laws.
• Drive occupancy, leasing, renewals, resident retention, and overall revenue performance.
• Monitor traffic, pricing, concessions, conversion rates, delinquency, and competitive market conditions.
• Ensure the leasing and move-in experience reflects the quality and positioning of Vision on Lombard.
• Maintain accurate leases, resident files, rent rolls, notices, and property information in Yardi.
• Develop and manage annual operating and capital budgets.
• Review financial statements, forecasts, accruals, and monthly variances and take corrective action when needed.
• Partner with Property Accounting to ensure accurate reporting, reconciliations, resident ledgers, and operating statements.
• Identify opportunities to increase revenue, control expenses, improve efficiency, and enhance property value.
• Recruit, coach, develop, and lead a high-performing onsite team.
• Set clear expectations and hold employees accountable for service, professionalism, and follow-through.
• Oversee staffing, scheduling, training, performance evaluations, and corrective action.
• Build strong collaboration across leasing, management, maintenance, and vendor teams.

Skills

People leadership

Financial acumen

Communication

Organization

Problem-solving

Guest/Resident relations

Industry knowledge

Education

Bachelor’s degree

Tools

Yardi

Microsoft Office

Excel

Job description

Omninet Capital LLC seeks an experienced Community Manager for a multifamily property in the Orlando area. The role is hands-on and requires a polished leader to deliver an exceptional resident experience while driving strong operational, leasing, and financial performance.

You will lead day-to-day property operations, drive occupancy and revenue, manage budgets, and develop a high-performing onsite team, ensuring compliance and high standards across property spaces.