Resident Experience & Property Operations Lead

Rehab Medical LLC; Decatur (IL); On-site; USD 48,000 - 72,000; Full time

Job summary

Rehab Medical LLC is seeking a Residential Property Manager to oversee the day-to-day operation of a residential community, coordinating resident services, leasing, collections, maintenance, and reporting to ensure smooth, compliant operations.

This hands-on role collaborates with the Maintenance Technician and Forza resources, maintains property quality, manages budgets and reporting, and acts as the primary contact for residents and vendors.

Responsibilities

• Maintain a visible presence at the community and serve as the primary point of contact for residents, prospects, vendors, and internal partners.
• Coordinate daily priorities with the Maintenance Technician, respond to resident concerns, and ensure property quality and service needs are addressed promptly.
• Complete regular property inspections and escalated material resident, safety, legal, or operational issues when appropriate.
• Manage inquiries, showings, applications, move-ins, renewals, transfers, and move-outs in accordance with company requirements.
• Monitor occupancy, availability, leasing activity, renewals, delinquency, and resident retention, and take appropriate action to improve results.
• Drive timely rent collection, communicate with residents regarding past-due balances, and consistently complete approved collection or legal processes.
• Review and prioritize work orders, coordinate emergency response, and confirm that maintenance is completed safely, timely, and to Forza standards.
• Partner with the Maintenance Technician on preventive maintenance, property upkeep, inspections, and recurring building needs.
• Inspect vacant units, establish the required scope, manage Basic and Small Turns, and transfer larger or specialized work to Forza Construction in accordance with company standards.
• Review invoices, confirm work or materials were received, code and submit accounts payable items, and maintain accurate property records.
• Operate within the approved budget, control expenses, coordinate qualified vendors within delegated authority, and validate completed work before payment.
• Submit accurate and timely property reporting and partner with Property Management leadership, Asset Management, Accounting, and Construction to execute the property business plan.

Job description

Rehab Medical LLC is seeking a Residential Property Manager to oversee the day-to-day operation of a residential community, coordinating resident services, leasing, collections, maintenance, and reporting to ensure smooth, compliant operations.

This hands-on role collaborates with the Maintenance Technician and Forza resources, maintains property quality, manages budgets and reporting, and acts as the primary contact for residents and vendors.