Resident Experience Lead — Assistant Property Manager

S2 Residential; Charlotte (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Vision/Dental

401(k) immediate vesting

PTO & Holidays

Certification reimbursement

Rental discounts

Training program

Team events

Job summary

S2 Residential in Charlotte, NC is seeking an Assistant Property Manager to support the Property Manager in daily operations and financial oversight of the community. You’ll collect rents, maintain resident files, and ensure move-ins are ready with proper inspections, while providing excellent customer service to residents and prospects.

The role requires 2+ years in residential property management, strong organizational skills, and a detail-oriented mindset.

Qualifications

• Two years+ of residential property management experience as an Assistant Property Manager.
• Exercises leadership potential.
• Must be consistently detail oriented.
• Strong organizational skills.
• Excellent written and verbal skills.
• Ability to listen and understand goals.
• Ability to think creatively and innovatively.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) a plus
• Knowledge of ResMan a plus
• Have a complete understanding of Fair Housing and knowledge of other laws that apply to property management, such as Fair Credit Reporting Act, Americans with Disabilities Act, Landlord Tenant Law, and OSHA Standards.
• Valid driver license and auto liability insurance is required
• Must have reliable transportation

Responsibilities

• Lead by example on how to create an exemplary customer experience for all future and existing residents at the community.
• Exhibit the ability to resolve any prospect or resident related concerns or objections as they arise.
• Collect and account for all rents and other monies owed by applicants and residents.
• Collect all rent by the 5th of the month and continue collection efforts for overdue rent daily.
• Collect past due balances from former residents and manage debt collection company relationship.
• Conduct resident move-out apartment inspections and complete deposit accounting.
• Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation.
• Follow-up with ALL prospects via phone call and email.
• Process rental applications.
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected prior to day of move in.
• Ensure the community is open and ready for business at scheduled time daily with morning opening duties complete prior to 9am.
• Maintains relationships with vendors, residents, team members and associates on a professional level at all times.
• In Property Managers absence, Assistant Property Manager aids in monitoring staff for the successful operation of the community.

Skills

Leadership potential

Detail oriented

Organizational skills

Written and verbal

Listening and understanding goals

Creative thinking

Customer service

Team player

Education

CAM/ARM certification

ResMan knowledge

Tools

ResMan

Job description

S2 Residential in Charlotte, NC is seeking an Assistant Property Manager to support the Property Manager in daily operations and financial oversight of the community. You’ll collect rents, maintain resident files, and ensure move-ins are ready with proper inspections, while providing excellent customer service to residents and prospects.

The role requires 2+ years in residential property management, strong organizational skills, and a detail-oriented mindset.