Resident Experience & Property Operations Assistant

JCMLiving; Ridgefield (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Life insurance

Paid time off

Paid holidays

Access to community amenities

Job summary

JCMLiving is seeking an experienced Assistant Property Manager to join a busy New Jersey community. This role blends administrative duties with resident relations and leasing responsibilities in a highly visible, service-oriented environment.

Join a collaborative team that values organization, problem solving, and strong customer service while supporting day-to-day property operations and member relations.

Qualifications

• Requires previous property management experience.
• Strong administrative and organizational skills.
• Excellent verbal and written communication skills.
• Strong customer service and resident-relations skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with computers and property management/lead management systems.
• Experience with leasing, sales, and marketing is highly valued.
• Ability to work independently while contributing as part of a management team.
• Strong attention to detail and a commitment to accuracy.

Responsibilities

• Serve as a professional and welcoming point of contact for residents, prospects, and visitors.
• Develop and maintain positive relationships with residents while providing exceptional customer service.
• Respond to resident questions, concerns, and requests in a timely and professional manner.
• Coordinate and follow up on service requests and other resident needs.
• Assist with rent collection and account-related communications.
• Help create a positive, well-maintained, and engaging community environment.
• Assist with planning and executing resident events and community initiatives.
• Prepare, process, and maintain leases, renewals, notices, and other property documentation.
• Maintain accurate resident and prospect records.
• Manage computer systems, property management software, and lead-tracking platforms.
• Monitor and follow up on outstanding administrative items.
• Assist with reporting, recordkeeping, and other operational responsibilities.
• Coordinate communication between residents, management, maintenance, vendors, and other stakeholders.
• Prioritize multiple responsibilities while maintaining accuracy and attention to detail.

Skills

Property management

Administrative skills

Communication skills

Customer service

Multitasking

Problem-solving

Professional demeanor

Computer proficiency

Leasing & marketing

Independence

Attention to detail

Tools

Property management software

Lead management systems

Job description

JCMLiving is seeking an experienced Assistant Property Manager to join a busy New Jersey community. This role blends administrative duties with resident relations and leasing responsibilities in a highly visible, service-oriented environment.

Join a collaborative team that values organization, problem solving, and strong customer service while supporting day-to-day property operations and member relations.