Resident Experience & Property Operations Assistant

Mission Rock Residential, LLC; Albuquerque (NM); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Bonus opportunity

Paid time off

Housing discount

401(k) matching

Medical, dental, and vision coverage

Disability coverage (short-term & long

Life insurance

Employee Assistance Program (EAP)

Housing discount based on availability

Job summary

Mission Rock Residential, LLC is seeking a Leasing Consultant to support day-to-day property management tasks at our Albuquerque property. You will engage with residents, explain lease policies, collect rents, and assist with move-ins and move-outs.

The role requires 1–2 years of onsite leasing experience, familiarity with Fair Housing laws, and strong Microsoft Office skills. Affordable and senior housing experience is a plus in our people-first environment.

Qualifications

• Minimum 1–2 years onsite Leasing Consultant experience.
• Experience in affordable and senior housing preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Thorough understanding of Fair Housing laws.

Responsibilities

• Maintain the highest level of customer service and online presence to obtain satisfactory scores on surveys/reviews from residents and prospects.
• Explain policies related to screening qualifications and application criteria, lease paperwork, rent collection, and move-in/move-out procedures to residents.
• Review resident files and accounting records to determine unpaid or late fees, communicate with residents about balances, collect delinquent balances, and enforce the lease.
• Tour the community, amenities and vacant apartments with prospects and stay current on apartment specs, vacancies, notices, and rental rates.

Skills

Leasing experience

Customer service

Microsoft Office

Fair Housing

Job description

Mission Rock Residential, LLC is seeking a Leasing Consultant to support day-to-day property management tasks at our Albuquerque property. You will engage with residents, explain lease policies, collect rents, and assist with move-ins and move-outs.

The role requires 1–2 years of onsite leasing experience, familiarity with Fair Housing laws, and strong Microsoft Office skills. Affordable and senior housing experience is a plus in our people-first environment.