Assistant Property Manager (Lease-Up)

Mission Rock Residential, LLC; Phoenix (AZ); On-site; USD 68,770,000 - 74,501,000; Full time

Benefits offered by this job

Bonus opportunity

Generous paid time off

Housing discount program

401(k) retirement plan

Medical, dental, and vision coverage

Life insurance

Disability coverage

Employee Assistance Program (EAP)

Housing discount based on availability

Job summary

Mission Rock Residential, LLC is seeking a Leasing Consultant in Phoenix, AZ. The role supports the Property Manager in day-to-day operations, ensuring timely rent collection, lease compliance, and resident satisfaction.

Responsibilities include handling screening and lease processes, communicating balances and delinquent payments, and conducting tours of community amenities for prospects. Prior LIHTC/HUD and Lease-Up experience are strongly preferred.

Qualifications

• 1–2 years onsite as a Leasing Consultant.
• LIHTC, Section 8, and HUD experience preferred.
• Lease-Up experience preferred.
• Thorough understanding and application of Fair Housing laws.

Responsibilities

• Maintain the highest level of customer service and online presence to obtain satisfactory scores on surveys/reviews from residents and prospects.
• Explain policies related to screening qualifications, lease paperwork, rent collection, and move-in/move-out procedures to residents and prospects.
• Review resident files and accounting records to determine unpaid and/or late fees; communicate with residents and enforce the lease.
• Tour community, amenities and vacant apartments with prospects and stay informed on apartment specifications, vacancies, notices, and rental rates.

Skills

Customer service

Communication

Attention to detail

Tools

Word

Excel

Outlook

Job description

Job Type
Full-time
Description
Location: Wild Rose | Phoenix, AZ
At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home.
We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I ARRIVE values guide everything we do, from how we serve our residents to how we support our team members.
We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being.
What You’ll Do
Under the direction of the Property Manager, this role assists in maintaining compliance and the successful day to day operations in all aspects of property management. This role requires regular communication with residents to ensure on time rent payment, and adherence to lease agreements.
Your Day-to-day May Include

• Maintain the highest level of customer service and online presence to obtain satisfactory scores on surveys/reviews from residents and prospects.
• Responsible for having a thorough understanding of policies related to screening qualifications and application criteria, lease paperwork, rent collection, and move-in/move-out procedures and be able to explain these items to existing and prospective residents.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquent balances, and enforces the lease.
• Tour community, amenities and vacant apartments with prospects and have current knowledge of apartment specifications, vacancies, notices, and rental rates.

Requirements
What You Bring

• A minimum of 1-2 years onsite as a Leasing Consultant required.
• LIHTC, Section 8, HUD experience strongly preferred.
• Lease-Up experience strongly preferred.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite; including Word, Excel, and Outlook.
• Thorough understanding and application of Fair Housing laws.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What We Offer
We believe in taking care of our team the way they take care of our residents. That’s why we offer:

• Bonus opportunity (position dependent)
• Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year
• Housing discount program*
• 401(k) retirement plan with company match
• Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options
• Employer-sponsored short-term and long-term disability coverage
• Company-paid life insurance
• Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)
• Housing discount based on availability and prior ownership group approval

The expected compensation range for this position is $24.00 – $26.00, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.
Mission Rock Residential is an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.