Resident Experience & Operations Lead

KW Property Management LLC; Miami (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

KW Property Management LLC at 500 Brickell seeks a Lifestyle Support Coordinator to back up the Lifestyle Coordinator and drive day-to-day lifestyle, hospitality, and property operations. You will own assigned tasks, follow up independently, and ensure coverage continuity across Front Desk, amenities, and events.

You will collaborate with residents and staff, coordinate with security, housekeeping, and vendors, and help deliver a consistent, high-quality resident experience.

Qualifications

• Strong organizational and time-management skills.
• Reliable follow-through and attention to detail.
• Professional resident-service and hospitality mindset.
• Strong verbal and written communication skills.
• Ability to take initiative and work independently.
• Ability to identify problems and recommend practical solutions.
• Comfortable directing staff when needed.
• Ability to work with residents, employees, vendors and Management.
• Strong computer skills and MS Office proficiency.
• Willingness to learn KWIC, Canva and building tech.
• Ability to manage multiple priorities in a fast-paced high-rise.
• High school diploma or GED required.
• Property management or hospitality experience preferred.

Responsibilities

• Provide primary on-site support when needed and ensure continuity.
• Assist with resident services, events, communications, and requests.
• Coordinate Front Desk, Receiving, Security, Housekeeping, and amenity operations.
• Assist with staffing, scheduling, and payroll follow-up.
• Prepare weekly Lifestyle & Operations reports.
• Assist with incident documentation and violations.
• Support resident experience and hospitality standards.

Skills

Organizational skills

Time-management

Follow-through

Hospitality mindset

Communication skills

Initiative

Problem solving

Team coordination

Education

High school diploma or GED

Tools

KWIC

Canva

Microsoft Office

Job description

KW Property Management LLC at 500 Brickell seeks a Lifestyle Support Coordinator to back up the Lifestyle Coordinator and drive day-to-day lifestyle, hospitality, and property operations. You will own assigned tasks, follow up independently, and ensure coverage continuity across Front Desk, amenities, and events.

You will collaborate with residents and staff, coordinate with security, housekeeping, and vendors, and help deliver a consistent, high-quality resident experience.