Resident Experience & Operations Assistant

Bryten; Castle Pines (CO); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Health Savings Account (HSA)

401(k) with company match

Life & Disability Insurance

Paid vacation from Day 1

Paid holidays & floating holidays

Wellness programs

Professional development opportunities

Job summary

Bryten is seeking a proactive Assistant Community Manager for Citadel at Castle Pines to support daily operations, resident services, leasing processes, and financial reporting. You will assist with rent collections, tenant notices, move-ins/outs, and vendor coordination while upholding Fair Housing standards and company policies in a fast-paced, service-driven environment.

Ideal candidates bring 2+ years in residential leasing/property management, strong customer service and organizational

Qualifications

• Two or more years of residential leasing and/or property management experience.
• Strong customer service and interpersonal communication skills.
• Proficiency with Microsoft Office Suite; experience with property management software (Yardi, ResMan, OneSite).
• Valid driver's license and current automobile insurance.
• Bilingual skills are a plus.

Responsibilities

• Assist with daily operations and overall performance of the community.
• Manage resident accounts, rent collections, payments, and notices.
• Support leasing, occupancy, and resident retention goals with excellent service.
• Process applications, screenings, and assist prospective residents.
• Coordinate maintenance, service requests, and apartment turns.
• Ensure compliance with Fair Housing and company policies.
• Assist with financial reporting and property performance monitoring.

Skills

Customer service

Interpersonal communication

Organizational skills

Problem solving

Multitasking

Team collaboration

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Yardi

ResMan

OneSite

Job description

Bryten is seeking a proactive Assistant Community Manager for Citadel at Castle Pines to support daily operations, resident services, leasing processes, and financial reporting. You will assist with rent collections, tenant notices, move-ins/outs, and vendor coordination while upholding Fair Housing standards and company policies in a fast-paced, service-driven environment.

Ideal candidates bring 2+ years in residential leasing/property management, strong customer service and organizational