Resident Experience & Operations Coordinator

Arizona Staffing; Glendale (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Plans

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

401(k) Match

Life Insurance

Disability Insurance

Vacation Time from Day 1

Floating Holidays

Wellness Programs

Professional Development

Education Opportunities

Supplemental benefits

Job summary

Acacia Pointe, managed by Bryten, is seeking an Assistant Community Manager in Glendale, AZ. This role supports daily operations, resident services, and leasing activities, with emphasis on accurate financial records, timely maintenance coordination, and strong customer relations.

The ideal candidate will have residential property management or leasing experience, excellent organizational skills, and proficiency with MS Office and property management software.

Qualifications

• Residential property management or leasing experience preferred.
• Two+ years of residential leasing and/or property management experience preferred.
• Strong customer service and interpersonal skills.
• Experience managing rent collections and financial processes preferred.
• Excellent organizational skills with attention to detail and accuracy.
• Proficiency with Microsoft Office Suite and property management software.

Responsibilities

• Assist with daily operations and overall performance of the community.
• Manage resident accounts, rent collections, payments, delinquency follow-up, and notices.
• Support leasing, occupancy, and resident retention goals through outstanding service and operational support.
• Process applications, conduct screenings, and assist prospective residents throughout leasing.
• Coordinate with maintenance to ensure timely service and apartment turns.
• Respond professionally to resident concerns, questions, and requests.
• Maintain resident files, financial records, and operational documentation.
• Assist with lease renewals, move-ins/outs, and resident communications.
• Support community marketing and occupancy initiatives.
• Ensure compliance with Fair Housing regulations and company policies.
• Assist Community Manager with financial reporting and performance monitoring.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Organizational skills

Problem-solving

Written/verbal communication

Bilingual (not required)

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Outlook

Teams

Word

Excel

Yardi

ResMan

OneSite

Job description

Acacia Pointe, managed by Bryten, is seeking an Assistant Community Manager in Glendale, AZ. This role supports daily operations, resident services, and leasing activities, with emphasis on accurate financial records, timely maintenance coordination, and strong customer relations.

The ideal candidate will have residential property management or leasing experience, excellent organizational skills, and proficiency with MS Office and property management software.