Resident Experience & Onboarding Coordinator

The Springs Living, LLC; Vancouver (WA); On-site; USD 68,770,000 - 77,366,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Paid Time Off

401(k) Matching

Employee Assistance Program

Scholarships

Career Growth

Discounted Healthy Meals

Gym and Pool Access

Job summary

The Springs Living, LLC is seeking a Relationship Coordinator for The Waterfront community in Vancouver, WA. This role focuses on welcoming new residents, guiding transitions, and serving as a liaison among residents, families, and internal teams.

You will support orientation, coordinate meet-and-greet events, and assist with concierge coverage while advocating for residents’ needs and connecting them with services. Excellent communication and emotional intelligence are essential.

Qualifications

• Senior Housing experience required.
• Knowledge of the medical profession or healthcare industry.
• Exceptional verbal and written communication skills.
• High emotional intelligence with the ability to remain calm and solution-focused.
• Ability to lead difficult conversations with empathy.
• Strong relationship-building skills with a broad community perspective.

Responsibilities

• Warmly welcome new residents and families, serving as the primary contact during transition.
• Provide ongoing orientation for new residents and families.
• Organize and facilitate meet-and-greet and engagement opportunities.
• Provide coverage for the Concierge desk as needed.
• Guide residents and families to supportive services and adjust to new levels of service.
• Act as a calm liaison between residents, families, and staff.
• Coordinate solutions with department managers to advocate for residents.
• Observe and report meaningful resident observations.
• Provide resources and referrals to external providers as needed.
• Visit residents who are ill or hospitalized to maintain connection.

Skills

Senior Housing experience

Healthcare knowledge

Verbal and written communication

Emotional intelligence

Relationship-building

PC skills

CPR First Aid certification

Job description

The Springs Living, LLC is seeking a Relationship Coordinator for The Waterfront community in Vancouver, WA. This role focuses on welcoming new residents, guiding transitions, and serving as a liaison among residents, families, and internal teams.

You will support orientation, coordinate meet-and-greet events, and assist with concierge coverage while advocating for residents’ needs and connecting them with services. Excellent communication and emotional intelligence are essential.