Resident Experience & Leasing Specialist

ARCAN Capital; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Two weeks vacation

PTO/Sick leave

401k matching

Job summary

Arcan Capital is seeking a Customer Service Agent to be the first point of contact for prospective residents and guide them through the leasing process from inquiry to move-in.

You will engage with prospects, highlight community amenities, and work with on-site teams to ensure a smooth day-to-day leasing operation while delivering exceptional service to both new and existing residents.

Qualifications

• Prior experience in customer service, leasing, hospitality, or admin support.
• High school diploma or equivalent required.
• Bilingual is a plus.

Responsibilities

• Engage with prospective residents by providing property tours, answering inquiries, and promoting community amenities.
• Drive occupancy goals by effectively communicating the benefits of Arcan Capital’s apartment homes and guiding prospects through the application process.
• Assist with leasing operations, including processing applications, conducting background checks, and preparing lease agreements.
• Ensure move-in readiness by coordinating apartment inspections and ensuring all necessary preparations are complete.
• Provide exceptional customer service by addressing resident concerns, handling lease renewals, and fostering a welcoming environment.
• Manage leasing-related administrative tasks, including maintaining accurate resident records.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Time management

Attention to detail

Microsoft Office

Team player

Flexible schedule

Education

High school diploma

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

Arcan Capital is seeking a Customer Service Agent to be the first point of contact for prospective residents and guide them through the leasing process from inquiry to move-in.

You will engage with prospects, highlight community amenities, and work with on-site teams to ensure a smooth day-to-day leasing operation while delivering exceptional service to both new and existing residents.