Leasing Concierge: Elevate Customer Experience

Cottonwood Residential; Elm Grove (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist (Leasing) for Caroline Heights Apartments to deliver an elevated living experience. You are the first point of contact for prospects, residents, and vendors, creating a welcoming, responsive environment and guiding visitors through the leasing journey.

In this fast-paced role, you will handle front office operations, leasing support, move-in readiness, and resident engagement, pairing strong communication with organizational

Qualifications

• 1+ years of in-person, customer facing experience.
• 1+ years of other customer service, administrative, sales, or hospitality experience.
• Strong interpersonal and communication skills.
• Proficiency with Microsoft Office Suite and comfort learning property management systems (Entrata).

Responsibilities

• Serve as the first point of contact for customers, prospects, residents, and vendors.
• Create a welcoming front office environment and greet visitors professionally.
• Provide exceptional customer service and document information in property management systems.
• Assist residents with requests (packages, keys, work orders, inquiries).
• Support leasing by answering questions and assisting with applications and documentation.
• Follow up with prospective residents to support occupancy goals.

Skills

Customer service

Communication

Multitasking

Sales support

Education

High school diploma

Tools

Entrata

Microsoft Office

Job description

Cottonwood Residential is seeking a Customer Experience Specialist (Leasing) for Caroline Heights Apartments to deliver an elevated living experience. You are the first point of contact for prospects, residents, and vendors, creating a welcoming, responsive environment and guiding visitors through the leasing journey.

In this fast-paced role, you will handle front office operations, leasing support, move-in readiness, and resident engagement, pairing strong communication with organizational