Resident Experience & Leasing Specialist

Rippling; The Colony (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Billingsley is seeking a Customer Experience Specialist/Leasing for The Hudson to engage prospects, showcase apartment homes, and deliver outstanding service. The role focuses on tours, inquiry responses, and leasing documentation to drive renewals and resident satisfaction.

Success requires a sales/service background, CRM familiarity, and a professional approach aligned with the Billingsley Standards of Excellence. On-site position with opportunities to grow within a vibrant community.

Qualifications

• 2+ years of experience in sales, service, or hospitality industry preferred.
• Proficiency with Microsoft Office software required.
• RealPage, Onesite, ActiveBuilding, Knock and other property management system experience a plus.
• College preferred; high school diploma required.
• Ability to clearly and effectively communicate.
• Valid Driver’s License.

Responsibilities

• Showcase and lease Billingsley Collection homes and rental spaces with enthusiasm and professionalism.
• Respond promptly to online inquiries and prospect phone calls, timely follow up, delivering a superior experience during property tours in line with Billingsley standards of excellence.
• Support Billingsley Collection culture and values to achieve top Customer Satisfaction and Reputation Management scores and reviews.
• Document customer interactions, preferences, and communication details clearly in the CRM system.
• Maintain the pristine appearance of the community and apartment homes to create a welcoming environment.
• Use sales, networking, and marketing strategies to attract prospective residents and increase property traffic.
• Clearly explain apartment home options, generate quotes for pricing, and package details to help prospects make informed decisions.

Skills

Sales/Service experience

Communication

Microsoft Office proficiency

Customer service oriented

Driver's License

Education

College preferred; high school diploma required

Tools

RealPage

Onesite

ActiveBuilding

Knock

Job description

Billingsley is seeking a Customer Experience Specialist/Leasing for The Hudson to engage prospects, showcase apartment homes, and deliver outstanding service. The role focuses on tours, inquiry responses, and leasing documentation to drive renewals and resident satisfaction.

Success requires a sales/service background, CRM familiarity, and a professional approach aligned with the Billingsley Standards of Excellence. On-site position with opportunities to grow within a vibrant community.