Resident Experience & Leasing Specialist

Billingsley-Company; Irving (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Billingsley-Company is seeking a Customer Experience Specialist/Leasing Agent for The Chloe, a 418-unit lease-up property. The role blends sales, service, and relationship management to promote leasing and deliver exceptional resident experiences.

You will show apartments, respond to inquiries, document interactions in the CRM, and collaborate with the Customer Experience Manager on retention and renewals. A background in sales or hospitality and proficiency with MS Office is preferred.

Qualifications

• 2+ years of experience in sales, service, or hospitality industry, leasing experience preferred
• Proficiency with Microsoft Office software required
• RealPage, Onesite, ActiveBuilding, Knock and other property management system experience a plus
• College preferred; high school diploma required
• Ability to clearly and effectively communicate
• Represent Billingsley professionally through attire and behavior per the Billingsley Standards of Excellence
• Valid Driver’s License

Responsibilities

• Showcase and lease Billingsley Collection homes and rental spaces with enthusiasm and professionalism.
• Respond promptly to online inquiries and prospect phone calls, timely follow up, delivering a superior experience during property tours in line with Billingsley standards of excellence.
• Supports Billingsley Collection culture and values to achieve top Customer Satisfaction and Reputation Management survey scores and reviews.
• Demonstrate in-depth knowledge of the community by showcasing unique amenities and features that align with customer needs.
• Document customer interactions, preferences, and communication details clearly and thoroughly in the CRM system.
• Help maintain the pristine appearance of the community and individual apartment homes to create a welcoming environment.
• Use sales, networking, and marketing strategies to attract prospective residents and increase property traffic.
• Clearly explain apartment home options, generate quotes for pricing, and package details to help prospects make informed decisions.
• Maintain up-to-date knowledge of the property, amenities, and market competition to position Billingsley homes as the top choice.
• Build lasting, positive connections with residents by proactively identifying opportunities to enhance their satisfaction and loyalty while increasing retention.
• Handling of customer phone calls and ensuring first-contact resolution whenever possible, demonstrating empathy and efficiency.
• Proactively manage resident retention by addressing renewal opportunities, engaging with residents about their needs, and working to secure renewals in a timely and effective manner.
• Confidently address customer questions or concerns, escalate when necessary for accurate resolutions.
• Accurately prepare and input leasing documents into the resident database while ensuring compliance with procedures.
• Support resident engagement by assisting with retention and activities that enhance community spirit.
• Conduct thorough move-in orientations and inspections to ensure new residents feel welcomed and prepared.
• Build professional relationships with residents, colleagues, vendors, and guests to foster a cohesive community.
• Keep up to date with industry trends and best practices to continually improve the customer experience.
• Attend team meetings and required training sessions to stay informed and grow professionally.
• Take on additional responsibilities as assigned by supervisor to contribute to community success.
• Follow Billingsley Company’s Standards of Excellence and operating procedures to ensure a consistent and exceptional experience.

Skills

Sales & customer service

Leasing experience

Communication skills

Customer relationship management

Education

College preferred

High school diploma required

Tools

RealPage

OneSite

ActiveBuilding

Knock

Microsoft Office

Job description

Billingsley-Company is seeking a Customer Experience Specialist/Leasing Agent for The Chloe, a 418-unit lease-up property. The role blends sales, service, and relationship management to promote leasing and deliver exceptional resident experiences.

You will show apartments, respond to inquiries, document interactions in the CRM, and collaborate with the Customer Experience Manager on retention and renewals. A background in sales or hospitality and proficiency with MS Office is preferred.