Resident Experience & Leasing Specialist

Bode; Seattle (WA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Job summary

Bode is seeking a Leasing Consultant in Seattle to create a welcoming community atmosphere and drive leasing success. You will assist prospective residents through the leasing process, conduct property tours, handle applications, and support marketing and retention efforts.

The role requires strong communication, customer service, and organizational skills. Learn and apply Fair Housing guidelines, manage leases in Appfolio, and collaborate with the team to meet occupancy goals while providing an

Qualifications

• High school diploma or equivalent required.
• Minimum of one year leasing, sales, or customer service experience preferred.
• Knowledge of Fair Housing regulations preferred.
• Experience with MFTE programs preferred.
• Proficiency in Appfolio and Google Suite preferred.
• Background in multifamily property management, retail sales, hospitality, or related industries.

Responsibilities

• Greet prospective residents, establish rapport, and assess housing needs.
• Conduct property tours, highlighting features, amenities, and community benefits.
• Handle leasing inquiries via phone, email, and in person with accurate information and prompt follow-ups.
• Guide prospects through the leasing process, including application submission and qualification verification.
• Process lease applications and communicate approvals, denials, and next steps to applicants.
• Meet or exceed leasing goals by closing leases and maintaining a high conversion rate.
• Maintain knowledge of local market conditions, pricing strategies, and competitor offerings.
• Assist with renewals, lease extensions, and transfers to maximize resident retention.
• Provide an exceptional customer experience to prospects, residents, and guests.
• Assist new residents with move-in, ensuring a seamless transition.
• Address inquiries and concerns in a professional and timely manner.
• Promote resident satisfaction by engaging in community events and activities.
• Support renewal efforts through follow-ups and retention programs.
• Assist with online marketing efforts, listings, social media, and digital advertising.
• Maintain updated leasing materials, brochures, and promotional content.
• Partner with the team for campaigns, events, and outreach.
• Conduct market surveys and competitor analysis to stay informed on trends.
• Ensure all leasing paperwork is completed accurately and in compliance with policies and Fair Housing regulations.
• Maintain records in Appfolio or other property management software.
• Process rental payments, deposits, and fees as needed.
• Ensure model apartments and tour routes are clean, staged, and ready for prospects.
• Assist with resident communications, notices, and follow-ups.

Skills

Communication

Rapport building

Customer service

Market knowledge

Leasing paperwork

Property management software

Problem solving

Arithmetic

Commute readiness

Flexible schedule

Education

High school diploma (GED)

Tools

Appfolio

Google Suite

Job description

Bode is seeking a Leasing Consultant in Seattle to create a welcoming community atmosphere and drive leasing success. You will assist prospective residents through the leasing process, conduct property tours, handle applications, and support marketing and retention efforts.

The role requires strong communication, customer service, and organizational skills. Learn and apply Fair Housing guidelines, manage leases in Appfolio, and collaborate with the team to meet occupancy goals while providing an