Resident Experience & Leasing Specialist

Birge & Held; Lexington (KY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Generous paid time off

Commission opportunities

Wellness program

401(k) plan

Tuition reimbursement program

Job summary

Birge & Held is currently hiring a Customer Experience Associate in Lexington, KY, to deliver exceptional customer service to residents. This role focuses on building strong relationships, resolving concerns, and collaborating with teams for seamless operations.

Candidates should have at least one year of customer service experience, strong communication skills, and proficiency in property management software. This position offers generous PTO, commission opportunities, and comprehensive health benefits.

Qualifications

• 1+ year of customer service or sales experience is required.
• Self-starter with a proactive, solutions-driven mindset.
• Professionalism and discretion in all interactions.

Responsibilities

• Deliver exceptional customer service to residents and prospects.
• Manage resident concerns and report findings.
• Collaborate with cross-functional teams for operational efficiency.

Skills

Customer service passion

Interpersonal skills

Verbal communication

Written communication

Proficiency in property management software

Microsoft Office suite

Time management

Education

Customer service/sales experience

Tools

Onesite

Yardi

Job description

Birge & Held is currently hiring a Customer Experience Associate in Lexington, KY, to deliver exceptional customer service to residents. This role focuses on building strong relationships, resolving concerns, and collaborating with teams for seamless operations.

Candidates should have at least one year of customer service experience, strong communication skills, and proficiency in property management software. This position offers generous PTO, commission opportunities, and comprehensive health benefits.