Resident Experience & Leasing Specialist

Park at Franklin; New Jersey; On-site; USD 36,000 - 48,000; Full time

Job summary

Park at Franklin is a 648-unit apartment community in Somerset, NJ, seeking a motivated Leasing & Resident Services Consultant to join our team and enhance the resident experience.

This role handles apartment leasing, resident relations, and service coordination, with a focus on occupancy goals, customer service, and collaboration across the property team. Saturday availability is required to support weekend showings and events.

Qualifications

• Friendly, professional, and customer-service oriented.
• Strong communication and attention to detail.
• Organized and able to work in a fast-paced community.
• Team player with collaborative attitude.

Responsibilities

• Manage all aspects of the apartment leasing process from prospect follow-up through move-in.
• Build and maintain positive relationships with residents, applicants, vendors, associates, and company representatives.
• Provide excellent customer service and promptly address resident questions and concerns.
• Maintain awareness of occupancy, leasing activity, and closing ratios to support property goals.
• Communicate regularly with the Property Manager and team regarding availability and leasing activity.
• Conduct property and apartment tours and highlight community amenities and services.
• Generate purchase orders (POs) and assist with invoice processing.
• Enter and follow up on maintenance service requests as needed.
• Maintain accurate records of leasing and resident information.
• Support property events, resident activities, and other initiatives to enhance the resident experience.
• Collaborate with team to ensure the community is well-presented.

Skills

Customer Service

Communication

Organizational Skills

Team Collaboration

Job description

Park at Franklin is a 648-unit apartment community in Somerset, NJ, seeking a motivated Leasing & Resident Services Consultant to join our team and enhance the resident experience.

This role handles apartment leasing, resident relations, and service coordination, with a focus on occupancy goals, customer service, and collaboration across the property team. Saturday availability is required to support weekend showings and events.