Leasing & Resident Services Consultant

The Park at Franklin; Franklin Township (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

The Park at Franklin is seeking a motivated Leasing & Resident Services Consultant to join our Somerset, NJ community. This role focuses on apartment leasing, resident relations, and delivering outstanding service to current and prospective residents.

The ideal candidate is friendly, professional, and organized, with strong communication skills and a collaborative attitude. Saturday availability is required to support weekend leasing activity and resident events.

Qualifications

• Friendly, professional, and organized with a customer-service orientation.
• Strong communication skills and attention to detail.
• Collaborative attitude and ability to work with a team.

Responsibilities

• Manage all aspects of the apartment leasing process, from prospect follow-up through move-in.
• Build and maintain positive relationships with residents, applicants, vendors, associates, and company representatives.
• Provide excellent customer service and promptly address resident questions and concerns.
• Maintain awareness of property performance goals, including occupancy and leasing activity, and contribute to achieving those goals.
• Communicate regularly with the Property Manager and team regarding availability and leasing activity.
• Conduct property and apartment tours and communicate community amenities and services.
• Generate purchase orders (POs) and assist with invoice processing.
• Enter and follow up on maintenance service requests as needed.
• Maintain accurate records and ensure leasing and resident information is current.
• Support property events and resident activities to enhance the resident experience.
• Collaborate with team members to present the community at the highest level.

Skills

Customer service

Communication

Organized

Teamwork

Job description

The Park at Franklin, a 648-unit apartment community in Somerset, NJ, is seeking a motivated and customer-focused Leasing & Resident Services Consultant to join our team.

This position plays a key role in creating an exceptional resident experience while supporting the property's leasing and operational goals. The Leasing & Resident Services Consultant is responsible for apartment leasing, resident relations, and providing outstanding service to current and prospective residents. A strong team spirit and willingness to support the entire property team are essential.

Key Responsibilities

• Manage all aspects of the apartment leasing process, from prospect follow-up through move-in.
• Build and maintain positive, professional relationships with residents, applicants, vendors, associates, and company representatives.
• Provide excellent customer service and promptly address resident questions and concerns.
• Maintain awareness of property performance goals, including occupancy, leasing activity, and closing ratios, and actively contribute to achieving those goals.
• Communicate regularly with the Property Manager and team regarding apartment availability, resident activities, leasing activity, and opportunities to improve property performance.
• Conduct property and apartment tours and effectively communicate community amenities, features, and services.
• Generate purchase orders (POs) and assist with invoice processing.
• Enter and follow up on maintenance service requests as needed.
• Maintain accurate records and ensure leasing and resident information is current.
• Support property events, resident activities, and other initiatives that enhance the resident experience.
• Collaborate with team members to ensure the community is maintained and presented at the highest level.

What We're Looking For

The ideal candidate is friendly, professional, organized, and customer-service oriented, with the ability to work effectively in a fast-paced residential community. Strong communication skills, attention to detail, and a collaborative attitude are essential.

This position requires Saturday availability.