Resident Experience & Leasing Specialist

Homestead Companies; Hilliard (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous PTO

401K match

Job summary

Homestead Companies is seeking a Leasing Professional to deliver outstanding resident-focused service, conduct property tours, and guide applicants through the leasing process. You will support marketing efforts and maintain strong resident relationships to promote engagement and satisfaction.

The role requires upbeat communication, weekend availability as needed, and the ability to walk and show properties. Prior Entrata experience is a plus in a fast-paced multifamily environment in Ohio.

Qualifications

• Previous experience working with people in an upbeat environment.
• Ability to work on Saturdays and Sundays based on property need.
• Enthusiastic and professional customer service.
• Entrata experience a plus.
• Ability to walk the property, show apartments, sit/stand for long periods of time.

Responsibilities

• Deliver exceptional customer service to future and current residents, ensuring their needs and concerns are promptly addressed in an appropriate manner.
• Conduct property tours, highlighting the features and amenities of the property
• Assist future residents in completing rental applications, collecting required documentation, and guiding them through the lease signing process.
• Support marketing initiatives, both online and offline, to attract prospective residents, including managing listings on various rental platforms and social media channels.
• Build and maintain strong relationships with current residents, addressing their concerns, resolving issues, and promoting resident engagement and satisfaction.
• Stay informed about the local rental market, competitors, and industry trends to provide valuable insights and recommendations.
• Handle various administrative tasks, including maintaining accurate resident records, completing leasing paperwork, and managing the leasing office.
• Effectively communicate with property management, maintenance, and other staff to ensure operational and resident satisfaction.

Skills

Customer service

Communication

Tools

Entrata

Job description

Homestead Companies is seeking a Leasing Professional to deliver outstanding resident-focused service, conduct property tours, and guide applicants through the leasing process. You will support marketing efforts and maintain strong resident relationships to promote engagement and satisfaction.

The role requires upbeat communication, weekend availability as needed, and the ability to walk and show properties. Prior Entrata experience is a plus in a fast-paced multifamily environment in Ohio.