Resident Experience & Leasing Manager

Hillpointe; Ridgeland (MS); On-site; USD 42,000 - 64,000; Full time

Job summary

Hillpointe is seeking a Resident Experience Manager to support leasing and resident satisfaction, driving occupancy and revenue goals at the community. You will execute daily leasing activities and renewals, delivering excellent customer service while identifying operational improvements and industry trend innovations.

The role emphasizes interacting with prospects and residents, managing follow-ups through CRM, and collaborating with the guest service team to meet retention targets and

Qualifications

• 2+ years of property management experience required.
• Flexible schedule, including weekends.
• Detail-oriented with excellent organizational and time management skills
• High School diploma or equivalent.
• Ability to quickly learn new software systems, understand data as it relates to goals, and communicate outcomes.
• Previous experience in leasing, sales, customer service, or related field preferred
• Strong interpersonal and communication skills, including the ability to engage effectively with diverse individuals.
• Ability to physically access all community areas.
• Valid driver’s license for property operations and local travel (if required).

Responsibilities

• Conduct sales and leasing activities to meet revenue and occupancy targets.
• Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
• Utilize CRM and leasing software to track follow up and applicant progress.
• Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals.
• Engage with prospects and residents to ensure their satisfaction.
• Provide timely responses to prospects, residents and internal stakeholder inquiries and concerns.
• Identify opportunities for process improvement and offer innovative solutions.
• Stay updated on industry trends and best practices for continuous improvement
• Ensure resident satisfaction in efforts to achieve the highest level of overall retention each month

Skills

Property management

Customer service

Communication skills

Organizational skills

Flexible schedule

Attention to detail

Education

High School diploma or equivalent

Job description

Hillpointe is seeking a Resident Experience Manager to support leasing and resident satisfaction, driving occupancy and revenue goals at the community. You will execute daily leasing activities and renewals, delivering excellent customer service while identifying operational improvements and industry trend innovations.

The role emphasizes interacting with prospects and residents, managing follow-ups through CRM, and collaborating with the guest service team to meet retention targets and