Resident Experience & Leasing Leader

SmartRecruiters, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 35,000 - 62,000; Full time

Benefits offered by this job

Commissions

25% Rent Discount

Paid time off

401(k)

Job summary

AIR Communities is hiring an Apartment Resident Relations Manager for the Burano Hunter's Creek property near Orlando. The role focuses on leasing, resident relations, and delivering exceptional customer experiences while driving leasing goals.

Ideal candidates will have 1+ year sales and customer service experience, strong communication skills, and flexibility to work weekends. Benefits include commissions, a 25% rent discount, and on-site housing options where available.

Qualifications

• 1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant).
• Demonstrated success in goal setting/achievement and following a sales process.
• Excellent customer service skills to address current and future resident needs.

Responsibilities

• Follow AIR's sales process including prompt follow-up with active prospects, scheduling and conducting tours to sell the value of your unique community and to help prospects find their new home at AIR.
• Maintain a track record of consistently meeting or surpassing monthly leasing goals.
• Deliver exceptional customer service to our residents, creating moments that matter at every opportunity.
• Provide leasing support to all communities within the AIR portfolio as needed.
• Contribute to community marketing efforts.
• Adhere to Fair Housing Laws and Regulations

Skills

Sales

Customer service

English proficiency

Job description

AIR Communities is hiring an Apartment Resident Relations Manager for the Burano Hunter's Creek property near Orlando. The role focuses on leasing, resident relations, and delivering exceptional customer experiences while driving leasing goals.

Ideal candidates will have 1+ year sales and customer service experience, strong communication skills, and flexibility to work weekends. Benefits include commissions, a 25% rent discount, and on-site housing options where available.