Resident Experience Lead - Student Housing Community

Tailwind Group, Inc.; Lubbock (TX); Sur place; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, & Vision Insurance

Vacation and Sick Time + 12 Paid Home?

401(k) with company matching

On-the-job training and career develop

Paid Parental Leave

Résumé du poste

The Holly is a garden‑style student housing community in Lubbock, Texas, operated by Tailwind Group, Inc. We are seeking a Resident Experience Specialist to create an outstanding resident experience, support the leasing team, and drive high renewal rates.

This full‑time, in‑office role runs Monday–Friday 8:30am–5:00pm, with occasional after‑hours coverage during turnover and emergencies. Compensation is $20.00–$24.00 per hour plus bonus potential, based on market data and location.

Qualifications

• Associate degree or higher in business or a related field is preferred.
• 1+ year of experience in customer service, sales, or retail.
• Prior experience in student housing is strongly preferred.

Responsabilités

• Provide excellent resident service and address concerns, supporting leasing team.
• Oversee renewal campaigns with Leasing & Marketing Manager.
• Manage online reviews and resident feedback to protect property reputation.
• Assist with annual turnover, move‑in/out procedures, and tours.
• Coordinate resident events and build community culture.
• Support re-let operations and document needed paperwork.

Connaissances

Customer service

Communication

Conflict resolution

Event planning

Property management knowledge

Availability after hours

On-site property experience

Formation

Associate degree or higher in business or related field

Outils

Entrata software

Description du poste

The Holly is a garden‑style student housing community in Lubbock, Texas, operated by Tailwind Group, Inc. We are seeking a Resident Experience Specialist to create an outstanding resident experience, support the leasing team, and drive high renewal rates.

This full‑time, in‑office role runs Monday–Friday 8:30am–5:00pm, with occasional after‑hours coverage during turnover and emergencies. Compensation is $20.00–$24.00 per hour plus bonus potential, based on market data and location.