Resident Experience Lead — Leasing & Tours

AMA - Arizona Multihousing Association; Scottsdale (AZ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Housing discounts subject to community

Employee rent discounts

Amenities access

Employee appreciation events

Career growth opportunities

401(k) with company match

Paid time off and holidays

Medical, Dental, Vision benefits

Job summary

Mark-Taylor is seeking a Leasing Consultant at San Portales in Scottsdale, AZ. You will welcome prospective residents, conduct tours, and guide applicants through the application process while delivering exceptional customer service.

The role emphasizes owning the resident experience, managing rent payments, and maintaining property availability and pricing, with a strong benefits package and growth opportunities.

Qualifications

• Minimum one year in sales or customer service.
• Strong communication, conflict resolution and customer care.
• Excellent verbal and written communication skills.
• Time management and organizational skills required.
• Goal-oriented, self-starter work ethic.
• Associates or bachelor’s degree preferred.

Responsibilities

• Greet prospective and current residents and deliver exceptional service.
• Conduct informative tours of the property and manage inquiries.
• Guide applicants through the application process and follow up.
• Maintain resident files, process rent payments, and manage availability/pricing.
• Represent Mark-Taylor’s brand with attention to curb appeal and culture.

Skills

Sales experience

Customer service

Communication skills

Time management

Organizational skills

Attentive to detail

Proficiency with MS Office

Education

Associate and/or Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Mark-Taylor is seeking a Leasing Consultant at San Portales in Scottsdale, AZ. You will welcome prospective residents, conduct tours, and guide applicants through the application process while delivering exceptional customer service.

The role emphasizes owning the resident experience, managing rent payments, and maintaining property availability and pricing, with a strong benefits package and growth opportunities.