Resident Experience Lead: Leasing, Retention & Growth

Hillpointe; Ocala (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Hillpointe is seeking a Resident Experience Manager to support leasing and resident satisfaction across the community. You will drive occupancy, retention, and revenue goals by executing daily leasing activities, renewals, and delivering exceptional customer service to prospects and residents.

You will identify operational improvements, collaborate on marketing and social media strategies, and leverage CRM and leasing software to monitor follow-up and progress while aligning with industry best

Qualifications

• Minimum two years of property management experience.
• Flexible schedule, including weekends.
• Detail-oriented with strong organizational skills.
• High School diploma or equivalent.
• Experience in leasing, sales, or customer service preferred.
• Strong interpersonal and communications skills.
• Valid driver's license for local travel.

Responsibilities

• Conduct sales and leasing activities to meet revenue and occupancy targets.
• Collaborate on marketing strategies and social media to drive traffic.
• Use CRM and leasing software to track follow-up and progress.
• Lead guest service team and ensure performance standards.
• Engage with prospects and residents to ensure satisfaction.
• Provide timely responses to inquiries.
• Identify opportunities for process improvement.
• Stay updated on industry trends and best practices.
• Ensure resident satisfaction to maximize retention monthly.

Skills

Property management experience

Customer service

Sales/ leasing experience

Communication skills

Interpersonal skills

Driver's license

Education

High School diploma or equivalent

Tools

CRM software

Leasing software

Job description

Hillpointe is seeking a Resident Experience Manager to support leasing and resident satisfaction across the community. You will drive occupancy, retention, and revenue goals by executing daily leasing activities, renewals, and delivering exceptional customer service to prospects and residents.

You will identify operational improvements, collaborate on marketing and social media strategies, and leverage CRM and leasing software to monitor follow-up and progress while aligning with industry best