Leasing & Resident Experience Manager

Hillpointe; Savannah, Northern (GA, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Hillpointe, a premier real estate development and investment firm, seeks a Resident Experience Manager to drive leasing activity, tenant satisfaction, and occupancy goals at our Savannah community. You will execute daily leasing, renewals, and deliver exceptional customer service while exploring process improvements.

In this role you will collaborate on marketing, manage CRM interactions, lead a guest services team, and ensure timely responses to prospects and residents.

Qualifications

• Two or more years of property management experience required.
• Ability to work a flexible schedule, including weekends.
• Detail-oriented with excellent organizational and time management skills
• High School diploma or equivalent.
• Ability to quickly learn new software systems, understand data as it relates to goals, and communicate outcomes.
• Previous experience in leasing, sales, customer service, or related field preferred
• Strong interpersonal and communication skills, including the ability to engage effectively with diverse individuals.

Responsibilities

• Conduct sales and leasing activities to meet revenue and occupancy targets.
• Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
• Utilize CRM and leasing software to track follow up and applicant progress.
• Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals.
• Engage with prospects and residents to ensure their satisfaction.
• Provide timely responses to prospects, residents and internal stakeholder inquiries and concerns.
• Identify opportunities for process improvement and offer innovative solutions.
• Stay updated on industry trends and best practices for continuous improvement
• Ensure resident satisfaction in efforts to achieve the highest level of overall retention each month

Skills

Property management

Customer service

Leasing

Sales

CRM

Education

High School diploma

Tools

CRM software

Leasing software

Job description

Hillpointe, a premier real estate development and investment firm, seeks a Resident Experience Manager to drive leasing activity, tenant satisfaction, and occupancy goals at our Savannah community. You will execute daily leasing, renewals, and deliver exceptional customer service while exploring process improvements.

In this role you will collaborate on marketing, manage CRM interactions, lead a guest services team, and ensure timely responses to prospects and residents.