Resident Experience Lead (Front Desk & Services)

Lifestyle Communities, Ltd.; Columbus (OH); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Lifestyle Real Estate Services Ltd in Columbus, OH is seeking a Senior Concierge to be the primary contact for residents, delivering exceptional customer service and maintaining a welcoming living environment.

You will manage front-desk operations, monitor building access, handle inquiries, coordinate package deliveries, schedule amenities, and work with property management and maintenance to resolve issues.

Qualifications

• Minimum 2–3 years of administrative support and customer service experience.
• Proficiency with Microsoft Office is required; knowledge of security camera/CCTV monitoring is preferred.
• Ability to deescalate conflicts and provide resolution or escalate to leadership when needed.

Responsibilities

• Greet residents and visitors at the front desk.
• Manage building access and monitor lobby activity with security protocols.
• Handle resident inquiries and service requests promptly.
• Coordinate package acceptance, deliveries, and notifications to residents.
• Assist with scheduling amenities, reservations, and building services.
• Communicate with property management and maintenance teams to resolve issues.
• Maintain logs, records, and shift reports; ensure 24/7/365 desk coverage.

Skills

Customer service

Front desk operations

Microsoft Office

Security awareness

Education

High School Diploma or equivalent

Associates or Bachelor's degree preferred

Tools

CCTV monitoring

Job description

Lifestyle Real Estate Services Ltd in Columbus, OH is seeking a Senior Concierge to be the primary contact for residents, delivering exceptional customer service and maintaining a welcoming living environment.

You will manage front-desk operations, monitor building access, handle inquiries, coordinate package deliveries, schedule amenities, and work with property management and maintenance to resolve issues.