Resident Experience Lead

Tailwind Group Inc; Columbia Township (MO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holidays

401(k) matching

Training & development

Parental Leave

Job summary

Tailwind Group Inc. is seeking a Resident Experience Specialist for The Landing CoMo in Columbia, Missouri, to deliver an exceptional resident experience, support leasing, and build community while protecting the property's reputation.

The role is full-time, Monday–Friday, 8:30am–5:00pm, with occasional after-hours for turnover and events. Compensation ranges from $20.19 to $22.12 per hour plus bonus potential, with final offers based on education, skills, experience, and location.

Qualifications

• Associate degree or higher in business or a related field is preferred.
• One+ years of experience in customer service, sales, or retail.
• Prior experience in student housing is strongly preferred.

Responsibilities

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Oversee and execute renewal campaigns throughout the leasing season, in partnership with the Leasing & Marketing Manager.
• Continually build and maintain a strong property reputation by actively managing online reviews, responding to resident feedback, and driving positive sentiment across resident feedback platforms.
• Utilize resident feedback and performance data to create a best-in-industry resident experience at the property.
• Support roommate mediations and work to provide conflict resolutions in line with company policies, while focusing on resident service.

Skills

Customer service

Sales

Retail experience

Education

Associate degree or higher in business or related field

Tools

Entrata software

Job description

Tailwind Group Inc. is seeking a Resident Experience Specialist for The Landing CoMo in Columbia, Missouri, to deliver an exceptional resident experience, support leasing, and build community while protecting the property's reputation.

The role is full-time, Monday–Friday, 8:30am–5:00pm, with occasional after-hours for turnover and events. Compensation ranges from $20.19 to $22.12 per hour plus bonus potential, with final offers based on education, skills, experience, and location.