Resident Experience & Front Desk Coordinator

City of Newark Housing Authority; Newark (NJ); On-site; USD 38,000 - 50,000; Full time

Job summary

City of Newark Housing Authority is seeking a Reception & Customer Experience Coordinator to serve as the public face of the Authority, greeting residents, applicants, and visitors with professionalism. This role ensures a welcoming, safe, and service‑oriented environment while guiding people to the right offices and resources.

Under supervision, you will handle phone inquiries, scheduling, file management, and basic administrative tasks, while supporting building access protocols and

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• Minimum two years of customer service or receptionist experience preferred.

Responsibilities

• Serve as the primary point of contact for residents, applicants, employees, vendors, visitors, and the public.
• Greet visitors in a courteous, professional manner and direct them to the appropriate offices.
• Answer incoming calls, provide routine information, and escalate complex inquiries as needed.
• Maintain a welcoming, organized reception area and assist with scheduling and conference room use.
• Maintain visitor sign-in procedures, logs, and coordination with Security as required.
• Perform data entry, file maintenance, and basic administrative tasks.
• Protect confidentiality of sensitive information and assist with general Authority communications.

Education

High school diploma or GED

Associate degree in Business Administration or related field

Tools

Microsoft Office Suite

Job description

City of Newark Housing Authority is seeking a Reception & Customer Experience Coordinator to serve as the public face of the Authority, greeting residents, applicants, and visitors with professionalism. This role ensures a welcoming, safe, and service‑oriented environment while guiding people to the right offices and resources.

Under supervision, you will handle phone inquiries, scheduling, file management, and basic administrative tasks, while supporting building access protocols and