Resident Experience Front Desk Ambassador (Per Diem)

John Knox Village; Pompano Beach (FL); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Plan

Life Insurance

FSAs

Paid Time Off

Paid Meals

Scholarship program

Staff appliances

Great work environment

Community

Job summary

John Knox Village in Pompano Beach, FL, seeks a Front Desk Ambassador to be the first friendly face residents and guests encounter. You will greet people, answer calls, handle mail and deliveries, and provide attentive assistance to create a welcoming, resident-centered environment.

This per diem role emphasizes empathy, integrity, safety, and high-quality engagement daily, contributing to a culture of excellence in our not-for-profit Life Plan community.

Qualifications

• Strong communication and customer service skills.
• Ability to greet visitors and respond to inquiries professionally.
• Fluent reading/writing/speaking English.
• Efficiently manage calls, mail, and deliveries.
• Meticulous handling of information and tasks.
• Warm, approachable presence that builds trust.
• Adaptable, solution-oriented in a dynamic setting.

Responsibilities

• Greet residents, families and guests with warmth and professionalism.
• Answer phones promptly and courteously.
• Sort and distribute mail with accuracy.
• Manage deliveries and ensure smooth handling of incoming items.
• Provide exceptional customer service to all community members.
• Assist with inquiries and help resolve issues with empathy and efficiency.
• Support a welcoming, resident-centered environment.
• Perform other duties as assigned.

Skills

Excellent communication skills

Interpersonal warmth

English proficiency

Multitasking

Attention to detail

Friendly demeanor

Problem-solving

Job description

John Knox Village in Pompano Beach, FL, seeks a Front Desk Ambassador to be the first friendly face residents and guests encounter. You will greet people, answer calls, handle mail and deliveries, and provide attentive assistance to create a welcoming, resident-centered environment.

This per diem role emphasizes empathy, integrity, safety, and high-quality engagement daily, contributing to a culture of excellence in our not-for-profit Life Plan community.