Front Desk Ambassador

John Knox Village; Pompano Beach (FL); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Plan

Life Insurance

FSAs

Paid Time Off

Paid Meals

Scholarship program

Staff appliances

Great work environment

Community

Job summary

John Knox Village in Pompano Beach, FL, seeks a Front Desk Ambassador to be the first friendly face residents and guests encounter. You will greet people, answer calls, handle mail and deliveries, and provide attentive assistance to create a welcoming, resident-centered environment.

This per diem role emphasizes empathy, integrity, safety, and high-quality engagement daily, contributing to a culture of excellence in our not-for-profit Life Plan community.

Qualifications

• Strong communication and customer service skills.
• Ability to greet visitors and respond to inquiries professionally.
• Fluent reading/writing/speaking English.
• Efficiently manage calls, mail, and deliveries.
• Meticulous handling of information and tasks.
• Warm, approachable presence that builds trust.
• Adaptable, solution-oriented in a dynamic setting.

Responsibilities

• Greet residents, families and guests with warmth and professionalism.
• Answer phones promptly and courteously.
• Sort and distribute mail with accuracy.
• Manage deliveries and ensure smooth handling of incoming items.
• Provide exceptional customer service to all community members.
• Assist with inquiries and help resolve issues with empathy and efficiency.
• Support a welcoming, resident-centered environment.
• Perform other duties as assigned.

Skills

Excellent communication skills

Interpersonal warmth

English proficiency

Multitasking

Attention to detail

Friendly demeanor

Problem-solving

Job description

Front Desk Ambassador - Per Diem

John Knox Village - Pompano Beach, FL

John Knox Village of Florida is seeking a warm, welcoming, and service-oriented Front Desk Ambassador to be the face of our customer-centric community. This role offers a unique opportunity to interact daily with residents, families, and guests-ensuring they feel valued, supported, and truly at home. You will embody our core values of empathy, integrity, and safety while contributing to a culture of excellence and engagement.

About John Knox Village

John Knox Village is a not-for-profit Life Plan Retirement Community offering independent living, assisted living, and skilled nursing care to more than 1,000 residents. Our scenic 70-acre campus in Pompano Beach is conveniently located near major highways and transportation options.

About the Role

As a Front Desk Ambassador, you will create a positive first impression from the moment someone enters our community. You will answer phones promptly and professionally, sort mail with accuracy, manage deliveries, and assist residents and guests with a friendly, solutions-focused approach. Your role is essential in fostering trust, building relationships, and enhancing the overall experience within our vibrant community.

This is more than a front desk position-it is an opportunity to make meaningful connections and contribute to a high-performance environment where residents feel supported and cared for.

What We're Looking For

• Excellent communication skills
• Strong interpersonal abilities with a warm, welcoming demeanor
• Ability to read, write, and speak in English
• Strong multitasking skills to manage calls, mail, and deliveries efficiently
• Attention to detail and accuracy in processing information
• Friendly, positive attitude that fosters trust and engagement
• Adaptability and problem-solving skills in a dynamic environment

Job Responsibilities

• Greet residents, families, and guests with warmth and professionalism
• Answer phones promptly and courteously
• Sort and distribute mail with accuracy
• Manage deliveries and ensure smooth handling of incoming items
• Provide exceptional customer service to all community members
• Assist with inquiries and help resolve issues with empathy and efficiency
• Support a welcoming, resident-centered environment
• Perform other duties as assigned

Benefits

If you are ready to be the change and contribute to a safe and supportive atmosphere, this role is the ideal next step for you. You can enjoy great benefits such as:

• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan
• Life Insurance
• Flexible Spending Account
• Competitive Salary
• Paid Time Off
• Paid Meals
• Scholarship program up to $15,000 per qualified employee
• Free like-new appliances available to employees
• Great work environment
• Amazing sense of community

Take the leap into an exciting career where your contributions matter.

Additional Requirements

This position is subject to Level 2 background screening in accordance with Florida law. More information can be found on the AHCA Background Screening webpage: https://info.flclearinghouse.com/

John Knox Village is a Drug-Free and Tobacco-Free Workplace. We are an Equal Opportunity Employer (EOE).