Resident Experience & Events Coordinator

Bozzuto; Chicago, Northern (IL, KY); Hybrid; USD 43,000 - 46,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid leave

Retirement planning

Tuition reimbursement

A place you belong

Job summary

Bozzuto is seeking a Resident Experience Associate in Chicago to greet prospects and residents, build relationships, and deliver exceptional experiences. You will learn names and preferences to personalize interactions and help maintain a welcoming community environment.

The role emphasizes ownership, coordination with leasing teams, event planning, and resolving issues with a focus on positive impressions and high occupancy.

Qualifications

• 2+ years of experience in hospitality, retail, travel or hotel environments.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and anticipating customer needs.

Responsibilities

• Converting leads into community tours by following up with prospects and providing information about the community.
• Coordinating tours of the community with the leasing team to support occupancy.
• Solving problems and providing timely assistance to residents and prospects with care.
• Planning and executing events and activities that engage residents and foster a sense of community.
• Maintaining front desk logs, package rooms, club room reservations and related spaces.

Skills

Hospitality experience

Customer service

Communication skills

Attention to detail

Professional appearance

Tools

Basic computer skills

Job description

Bozzuto is seeking a Resident Experience Associate in Chicago to greet prospects and residents, build relationships, and deliver exceptional experiences. You will learn names and preferences to personalize interactions and help maintain a welcoming community environment.

The role emphasizes ownership, coordination with leasing teams, event planning, and resolving issues with a focus on positive impressions and high occupancy.