Resident Experience Concierge & Leasing Specialist

Bozzuto; Minneapolis (MN); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid time off

401k with company match

Tuition reimbursement

Diversity and ERG groups

Job summary

Bozzuto is hiring a Resident Experience Associate in Minnesota. The role focuses on creating outstanding first impressions, building relationships with residents and prospects, and driving community occupancy.

You will convert leads to tours, coordinate with the leasing team, and ensure a consistently positive resident experience. The position requires weekend/evening availability and the goal of obtaining a leasing license within 90 days.

Qualifications

• 2+ years’ experience in a hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!).

Responsibilities

• Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood.
• Coordinating tours of the community with the leasing team to support occupancy goals.
• Solving problems and providing timely assistance to residents and prospects with care.
• Planning and executing meaningful events and activities that engage residents and foster a sense of community.
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience.
• Generating awareness, interest and excitement via social media.
• Encouraging happy customers to share the love by writing reviews on social networking sites.
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators.
• Working weekends or evenings depending on the shift.
• A willingness to obtain a leasing license within your first 90 days of employment.

Skills

Hospitality experience

Customer service

Communication skills

Relationship building

Organizational skills

Tools

CRM software

Job description

Bozzuto is hiring a Resident Experience Associate in Minnesota. The role focuses on creating outstanding first impressions, building relationships with residents and prospects, and driving community occupancy.

You will convert leads to tours, coordinate with the leasing team, and ensure a consistently positive resident experience. The position requires weekend/evening availability and the goal of obtaining a leasing license within 90 days.