Daytime Resident Experience Associate

Bozzuto; North Bethesda, Northern (MD, KY); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid time off

401k match

Tuition reimbursement

Inclusive culture

Job summary

Bozzuto in Maryland is seeking a Daytime Resident Experience Associate to welcome prospects and residents, building lasting relationships and delivering exceptional service.

You will convert leads to tours, coordinate with leasing teams, host events, and help maintain a vibrant, safe, and welcoming community while working weekend/evening shifts and aiming to obtain a leasing license within 90 days.

Qualifications

• 2+ years of hospitality/retail/travel or hotel experience.
• Outstanding written and verbal communication.
• Professional appearance and customer-focused mindset.
• Ability to lift up to 25 pounds.
• Comfort with various software and apps.

Responsibilities

• Convert leads into tours by following up with prospects.
• Coordinate tours with leasing team to drive occupancy.
• Resolve issues and assist residents and prospects promptly.
• Plan and host events to engage residents.
• Build brand loyalty and support resident retention.
• Generate awareness and excitement via social media.
• Encourage residents to post reviews.
• Organize front desk logs, package rooms, and club reservations.
• Work weekends or evenings as required.
• Willingness to obtain a leasing license within 90 days.

Skills

Communication skills

Professional appearance

Detail oriented

Customer-focused

Lift up to 25 pounds

Tools

CRM software

Job description

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.

Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.

Primary Responsibilities:

As the Daytime Resident Experience Associate (Monday-Friday, 6AM-2PM), you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers (that goes for four-legged residents too)

As a Resident Experience Associate, your primary responsibilities include:

• Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
• Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
• Solving problems and providing timely assistance to residents and prospects with care
• Planning and executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift
• A willingness to obtain a leasing license within your first 90 days of employment

You Create Value by:

• Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
• Solving problems for your customers and treating them like you would your best friend
• Meticulously following up with everyone
• Playing an active role in making certain the community is impeccable
• Jumping in and covering for team members when needed
• Seeking out opportunities to enhance the customer’s experience

What You Bring to Us:

• 2+ years’ experience in a hospitality, retail, travel or hotel environment
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Salary Range $23.08 — $23.97 USD

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.

Working on our team and in this position, you can expect:

• Competitive compensation.
• Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Paid leave. We provide 20 days of paid time off plus holidays.
• Retirement planning. We offer a 401k program with a company match.
• Tuition reimbursement. Plus, many other programs to support career development and growth.
• A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.

Bozzuto is proudly an Equal Opportunity Employer.

Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.