Resident Experience Director - Multifamily

Disrupt; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability, &

Life Insurance

401K Plan

Generous PTO

Growth Opportunities

Job summary

Emerge Living in Austin, TX seeks a Community Manager to lead on-site staff, maintain occupancy goals, and uphold service standards. You’ll manage operations with business acumen, focus on resident satisfaction, and represent the property with professionalism.

The role emphasizes coaching a team, budgeting, vendor coordination, marketing initiatives, and ensuring accurate property representation online. Strong communication and organizational skills are essential.

Qualifications

• Familiarity with RealPage or equivalent systems.
• Strong organizational and time-management abilities.
• Excellent interpersonal skills to communicate effectively across all levels of management.
• Intermediate proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).

Responsibilities

• Achieve budgeted occupancy levels at targeted rental rates.
• Collaborate with on-site teams to ensure a seamless experience for new residents.
• Prepare and conduct property inspections for corporate or investor tours.
• Drive resident satisfaction through renewal strategies and retention programs.
• Act as an Emerge Living ambassador, professionally addressing and resolving resident concerns.
• Recruit, mentor, and inspire a high-performing team.
• Provide ongoing coaching, feedback, and guidance to team members.
• Uphold adherence to company policies and foster a collaborative workplace culture.
• Develop and manage the property's operating budget.
• Leverage property management systems to track and optimize financial performance.
• Oversee customer collections and manage legal proceedings when necessary.
• Execute marketing initiatives in line with branding and company standards.
• Ensure accurate and compelling representation of the property on websites and social media platforms.

Skills

Interpersonal skills

Time management

Organizational skills

Communication

Tools

RealPage or equivalent systems

Job description

Emerge Living in Austin, TX seeks a Community Manager to lead on-site staff, maintain occupancy goals, and uphold service standards. You’ll manage operations with business acumen, focus on resident satisfaction, and represent the property with professionalism.

The role emphasizes coaching a team, budgeting, vendor coordination, marketing initiatives, and ensuring accurate property representation online. Strong communication and organizational skills are essential.