Resident Experience Director

Autumn Lake Healthcare LLC; Union (NJ); On-site; USD 24,796 - 34,440; Part time

Benefits offered by this job

Competitive hourly wage

Paid Time Off

Professional Development

Positive Work Environment

Employee Recognition

Job summary

Autumn Lake Healthcare LLC in Union, New Jersey is seeking a Director of Hospitality to serve as the heart and front-facing representative of our skilled nursing facility. This role involves creating a welcoming atmosphere for residents, families, and visitors while personalizing each resident's stay and ensuring they feel valued and at home.

The ideal candidate has exceptional interpersonal and communication skills, a passion for helping others, and a creative approach to problem-solving. This position offers a competitive part-time hourly wage, paid time off, and opportunities for professional development.

Qualifications

• Exceptional interpersonal and communication skills, with a passion for helping others.
• No medical or clinical background required to apply for this role.
• Any type of hospitality experience is a plus but not necessary.
• Ability to build strong relationships with residents, families, and healthcare professionals.
• Creative problem-solving skills with a proactive approach to enhancing experiences.
• A compassionate demeanor with a genuine desire to make a meaningful impact.

Responsibilities

• Greet and welcome all visitors, residents, and families, setting a positive tone.
• Cultivate strong connections with residents, families, and healthcare professionals.
• Host engaging tours for potential residents and families.
• Share inspiring stories and updates on social media platforms.
• Innovate ways to customize resident and family experiences.
• Elevate every touchpoint with personalized and compassionate interactions.
• Actively solicit reviews and testimonials from residents and families.
• Participate in weekly team meetings to share insights and ideas.
• Serve as a go-to resource for families and residents.

Skills

Interpersonal skills

Communication skills

Creative problem-solving

Relationship building

Hospitality experience

Job description

Autumn Lake Healthcare LLC in Union, New Jersey is seeking a Director of Hospitality to serve as the heart and front-facing representative of our skilled nursing facility. This role involves creating a welcoming atmosphere for residents, families, and visitors while personalizing each resident's stay and ensuring they feel valued and at home.

The ideal candidate has exceptional interpersonal and communication skills, a passion for helping others, and a creative approach to problem-solving. This position offers a competitive part-time hourly wage, paid time off, and opportunities for professional development.