Hospitality Director: Resident Experience & Community

Autumn Lake Healthcare LLC; Scotch Plains (NJ); On-site; USD 28,000 - 48,000; Part time

Benefits offered by this job

Competitive hourly wage

Paid Time Off

Professional Development

Leadership Opportunities

Positive Work Environment

Employee Recognition

Job summary

Autumn Lake Healthcare LLC in New Jersey seeks a Director of Hospitality to lead the front-of-house experience for residents and families, guiding personal interactions and ensuring a welcoming environment. As the face of the facility, you will cultivate relationships with residents, families, and healthcare professionals, and showcase our community spirit through tours and social media.

The role emphasizes creative resident experiences, responsive problem solving, and a strong customer service

Qualifications

• Exceptional interpersonal and communication skills.
• No medical or clinical background required to apply.
• Hospitality experience is a plus.
• Ability to build strong relationships with residents, families, and professionals.

Responsibilities

• Be the face of the facility, greeting visitors and residents.
• Build relationships with residents, families, and healthcare professionals.
• Host tours and engage the community.
• Share testimonials and update social media reflecting care.
• Develop creative ways to tailor resident and family experiences.
• Elevate customer experience with personalized, compassionate service.
• Solicit reviews and feedback to continually improve services.
• Attend weekly team meetings to align on service offerings.
• Address concerns promptly and empathetically.

Skills

Interpersonal skills

Communication skills

Job description

Autumn Lake Healthcare LLC in New Jersey seeks a Director of Hospitality to lead the front-of-house experience for residents and families, guiding personal interactions and ensuring a welcoming environment. As the face of the facility, you will cultivate relationships with residents, families, and healthcare professionals, and showcase our community spirit through tours and social media.

The role emphasizes creative resident experiences, responsive problem solving, and a strong customer service